Front Desk Officer (Manpower Services)

Responsibilities

• Reception & Visitor Management
• Manage and oversee the primary school reception area.
• Assist students, parents, contractors, and other visitors arriving in person.
• Answer phone inquiries and route messages or coordinate appropriately with school staff.
• Attend to contractor requests and contact Operations Support Officers to support school activities as needed.
• Deliveries & Access Control
• Take charge of receiving all incoming deliveries at the reception counter, including parcels and mail from suppliers, parents, and students.
• Manage the distribution of school keys to authorized personnel and handle the operation of key presses.
• Student Care & Administrative Support
• Handle student/parent requests under staff guidance, including processing early dismissals, checking financial assistance application statuses, and managing admissions/releases from the school sick bay.
• Maintain and update student movement logs (e.g., sick bay visits, early dismissal logs).
• Provide photocopying assistance (e.g., student NRIC registration) and distribute certificates or consolidated documents.
• Manage student requests for minor logistics such as school uniform items, bandages, and ice-packs.
• Collect and forward student assignments, surveys, and administrative returns to appropriate staff.
• General & Emergency Duties
• Perform simple data entry and general administrative tasks (such as document shredding or helping with temperature-taking exercises) as assigned by School Leaders or the Administration Manager.
• Handle lost and found items in accordance with Ministry of Education (MOE) policies.
• Actively participate in school emergency preparedness exercises (e.g., fire drills, lockdown drills) and handle designated safety equipment like walkie-talkies or emergency mobile phones.
• Job Requirements
• Qualifications & Experience
• Education: Minimum of GCE 'N' Level Certificate with 3 or more passes.
• Experience: At least three (3) years of relevant working experience in front desk, administrative, or customer service-related roles. Prior experience working in a school environment is highly preferred.
• Skills & Competencies
• Language: Must be proficient and able to converse in English. The ability to also speak either Chinese, Malay, or Tamil is highly preferable to communicate with a diverse pool of parents and visitors.
• Technical Literacy: Proficient in using Microsoft Office (Word, Excel, etc.) for basic data entry and document consolidation.
• Interpersonal Attributes: Must possess a pleasant demeanor, deliver excellent customer service, and demonstrate the ability to work effectively both independently and within a team environment.

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