Hotel Operator [Central]

Responsibilities

• Guest Communications & Assistance
• Handle incoming and outgoing calls in a professional, courteous, and efficient manner.
• Respond promptly to guest enquiries, requests, and service-related concerns.
• Accurately relay messages and information while maintaining confidentiality.
• Assist guests with hotel information, services, facilities, and local recommendations.
• Ensure all guest interactions are delivered with warmth, professionalism, and attention to detail.
• Call Centre Operations
• Route calls to the appropriate departments and follow up when necessary.
• Manage wake-up call requests and ensure timely execution.
• Maintain accurate records of guest communications and requests.
• Monitor communication channels to ensure service standards are consistently met.
• Support smooth information flow between guests and hotel departments.
• Service Recovery & Guest Satisfaction
• Address guest concerns professionally and escalate issues when required.
• Follow up on guest requests to ensure timely completion and satisfaction.
• Support personalised guest experiences by maintaining awareness of guest preferences.
• Assist in creating positive service recovery outcomes when challenges arise.
• Cross-Department Coordination
• Liaise closely with Front Office, Housekeeping, Engineering, Food & Beverage, and other departments.
• Track guest requests and ensure prompt action by the relevant teams.
• Assist operational departments during high-volume periods to maintain service excellence.
• Communicate important guest information accurately to support seamless operations.
• Systems & Administrative Support
• Operate hotel communication systems, telephone consoles, and property management platforms.
• Maintain accurate records of calls, requests, and service activities.
• Stay informed about hotel promotions, events, room offerings, and operational updates.
• Ensure compliance with hotel policies, service procedures, and communication standards.
• Safety & Compliance
• Follow all hotel safety, security, and emergency response procedures.
• Maintain confidentiality of guest information at all times.
• Adhere to brand standards and operational guidelines.
• Ensure professionalism and accuracy in all communications.

Requirements

• Minimum 2 years of experience in similar role and environment.
• Excellent verbal and written communication skills.
• Strong telephone etiquette and customer service mindset.
• Ability to multitask and remain calm under pressure.
• Good organisational and problem-solving abilities.
• Familiarity with hotel systems and communication platforms is advantageous.
• Ability to work rotating shifts, weekends, and public holidays.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Interested candidates kindly click APPLY NOW to submit your latest CV.
• We regret that only shortlisted candidates will be notified.
• Search Avenue Pte Ltd
• EA License No.: 25C2695
• EA Registration No.: R25157669 [Amanda Wee]

Additional Information

Location: Orchard Working Hours: 5 days work week, shift required Salary: Up to $3200 + aws + flexi benefit + staff meals Our client is a leading international hospitality company. They are seeking a professional and service-oriented Operator (Guest Communications) to serve as the central communication hub of the hotel. In this role, you will manage guest calls, coordinate requests across departments, and ensure every interaction reflects our commitment to personalised luxury hospitality. If you have excellent communication skills, enjoy assisting people, and thrive in a fast-paced environment, we would love to hear from you.

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