Consultant, Client Services

About the role

To provide comprehensive and accurate investigation, diagnosis and resolution of all client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to CIB. Matric, Diploma or Degree in Business Commerce, Consumer Services Experience Required 3-4 years General client services and / or support capability with proficient technical experience. Client relationship experience preferred Experience resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders Proficient knowledge and / or exposure to Banking products, services and channels 3-5 years previous banking experience (must have) Behavioural Competencies: Adopting Practical Approaches Articulating Information Challenging Ideas Checking Things Conveying Self-Confidence Developing Expertise Documenting Facts Embracing Change Establishing Rapport Examining Information Following Procedures Interpreting Data Managing Tasks Meeting Timescales Producing Output Resolving Conflict Showing Composure Team Working Thinking Positively Upholding Standards Technical Competencies: Banking Process & Procedures Business Administration Skills Client Knowledge Client Relationship Management Client Retention Compliance Continuous Improvement Data Analysis Data Management (Administration) Information Management Product and Services Knowledge Risk Awareness Risk Management Written Communication

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Standardbankgroup? Share your experience