Head of Transactional Banking - Business Banking

About the role

Empowering Africa's tomorrow, together...one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary Zambia Head Transactions Services - Cash Management Products in Business Banking responsible for facilitating the development, delivery and management of Cash products and services (including Electronic Banking) to a portfolio of Business Banking customers across all segments namely Commercial South, Commercial North, Agriculture, SME and Enterprise. Responsible for setting team objectives, including revenue targets, (in conjunction with Business Banking Director) To facilitate support, guidance, advice and training to product managers for Zambia - in addition, to play a strong catalyst role to Relationship Managers to support product take-up and usage. To facilitate constant product innovation to enable Absa Bank to become a leading Cash Management bank. Responsible for ensuring the Cash Management team works closely with the relationship management team to ensure relationship plans are met and all cross-selling and sales targets are met. Specialist point of contact for Business Banking Director, Segment Heads, Relationship Managers and Absa Group Senior Leadership staff to discuss specific problems; acting as a "sounding board" and recommending solutions or strategies. Focus on deepening the wallet share of existing customer relationships as well as developing new relationships with a view of driving revenue and market share growth as well as cross sell. This will be achieved by ensuring Customers have access to the full suite of Absa's products in addition to delivering world class customer service while maintaining a robust control environment. To maintain, grow and sustain quality relationships with existing and new customers by ensuring that they utilize the suite of Absa's products as appropriate for their business through Relationship Managers. Consistently provide value-based management, the job holder will be measured on a risk adjusted portfolio contribution as well as other performance metrics including customer satisfaction. Job Description Business Management and Product 70% Cash business strategy formulation - direct business to new cash revenue pools in collaboration with coverage teams. Drive Initiatives to increase deposits and volumes transacted per client. Responsible for pricing across cash products with support of pricing committee Wholesale liquidity mobilisation and management in collaboration with Treasury Consistent product development to respond and anticipate corporate client demands. Develop direct relationships with key product contributors for efficiency and improved service. Driving sales performance - track and support Driving Financial Performance - track and support Support and ensure portfolio performance review monthly across in collaboration with segment heads. Provide guidance and support to the cash management team on the identification and closure of customer transactions across the portfolio. Monitoring of sales targets and deal pipelines to ensure targets are achieved. Provide solutions and structures for customers' transactional requirements. Monitor and drive income across all cash management revenue lines. Monitor costs associated with the cash management teams inc. budgets and product development costs. Proactively research and stay abreast of product offerings from the competition. Manage implementation of product and/or process changes. Monitor levels of complaints and quality of complaint handling. Achieve sales performance targets as specified and agreed to within annual objectives. Segment each client/prospect based on anticipated need and forecasted growth potential. (Priority Client Targeting) Leading the team of Cash Sales Managers in sales origination and execution of transactions across the full product suite. Develop commercial awareness of the financial performance of the wider Business Banking business. Research, create and follow up on a target list for potential new business. Staff Management 15% Resource planning, ensuring the correct skilled colleagues manage various functions of the Transactional Services with support from the Business Banking Director and Human Resource. Agree and review sales and service targets with direct reports. Ensure implementation of Performance Development plans) for all team members Help team members to identify strengths and weaknesses in their own skills and attributes, through regular review and feedback. Review employees' self- development plans

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