Senior Digital Product Manager

About the role

The Senior Product Manager - Growth is responsible for elevating and modernizing 7-Eleven's customers, store and franchisee facing experiences. As a Senior Product Manager, you'll develop new experiences that will not only transform the business but will shape our digital future. This role will lead growth-oriented product initiatives across app, web, account, and loyalty-related experiences, helping customers discover, access, and engage with 7-Eleven digital services more seamlessly. The Senior Product Manager will partner with Engineering, Design, Analytics, Marketing, Loyalty, and business stakeholders to define product strategy, prioritize opportunities, and deliver customer-centered digital experiences that support enterprise digital priorities. The ideal candidate is a data-informed product leader with strong customer empathy, sound product judgment, and experience building scalable consumer digital experiences.

Responsibilities

• 40% Strategy & Planning
• Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
• Translates business goals and end user needs into product strategy for growth-oriented experiences; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners.
• Own product capabilities that support seamless account experiences, customer recognition, and loyalty-related connectivity.
• Define and evolve Web as an effective digital entry point that improves discoverability, customer education, and connection to broader digital engagement.
• Use customer insights, performance trends, experimentation, and research to guide prioritization and product decisions.
• Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction
• 40% Delivery & Execution
• Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing
• Creates, prioritizes and accepts user stories; incorporates them into release planning
• Makes product decisions that drive value on a daily basis.
• Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements
• Leads and mentors the team in standups, iteration planning sessions, product demos, and retrospectives.
• Condenses complex technical concepts into non-technical language for stakeholders
• 20% Team & Stakeholder
• Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
• Acts as a proponent of modern agile development practices
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
• Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
• Guides more junior team members in strategy, alignment, analysis and execution tasks
• Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice)
• Participates in talent acquisition, development and retention activities in support of team

Requirements

• Bachelors Degree
• 5+ years of experience in digital/agile product management.
• Experience defining product strategy, roadmaps, requirements, and success measures for digital customer experiences.
• Strong analytical and customer discovery skills, with experience using insights and performance data to inform product decisions.
• Significant experience working with design and engineering - working with full stack teams and an understanding of APIs and Microservices architecture to collaborate effectively with engineering teams.
• Bachelors Degree in Computer Science, Engineering, Business or a related field.
• MBA or Masters degree
• Experience in retail, loyalty, restaurant, e-commerce, particularly in launching customer experiences.
• Position is onsite and based in Irving TX.
• Position not eligible for sponsorship
• If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The C

Additional Information

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

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