Account Executive, Ticket Sales

Requirements

• BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Directs team scheduling and maintenance, and monitors compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program.
• Job Description:
• The ideal Account Executive, Ticket Sales is a competitive, self-motivated communicator who brings energy, resilience, organization, and a service-oriented approach to building relationships and generating revenue in a structured, fast-paced, and supportive environment with established guidelines.
• Position Salary Range:
• $42,000 plus commissions
• Essential Duties:
• Meet and exceed weekly, monthly, and annual revenue goals through strategic season ticket and ticket package sales efforts
• Meet and exceed daily fan interaction, outreach, appointment-setting, and sales activity goals as established by Ticketing leadership
• Generate new sales leads through prospecting, referrals, networking events, digital engagement, and community outreach initiatives
• Identify, qualify, and convert prospective season ticket holders and mini plan buyers through consultative sales techniques
• Build and maintain long-term relationships with current, former, and prospective ticket holders to drive retention, upsell opportunities, and referrals
• Proactively engage current customers regarding renewals, seat upgrades, add-on opportunities, and additional ticket package offerings
• Conduct sales presentations, stadium tours, and in-person meetings to educate fans on the value and benefits of Sun Devil Athletics ticket memberships
• Utilize CRM and ticketing platforms (e.g., Salesforce, Paciolan, Ticketmaster) to track sales performance, manage customer interactions, maintain accurate records, and ensure timely follow-up
• Achieve individual performance metrics related to revenue generation, outbound activity, appointments, renewals, retention, and attendance growth
• Assist in executing ticket sales campaigns, promotional initiatives, and membership events designed to increase fan engagement and season ticket retention
• Represent Sun Devil Athletics at events, games, networking functions, and community appearances while performing various ticket sales and service responsibilities
• Provide exceptional customer service throughout the entire ticket member lifecycle to create memorable fan experiences and long-term loyalty
• Maintain a positive, team-first and customer-first attitude in a collaborative work environment
• Commit to personal and professional growth through ongoing training, mentorship, and development opportunities
• Knowledge, Skills and Abilities:
• Knowledge of successful sales strategies, prospecting methods, and relationship-building techniques
• Knowledge of customer service best practices, fan retention strategies, and membership sales principles
• Ability to work collaboratively with individuals from various backgrounds and departments
• Ability to thrive in a high-energy, fast-paced, results-driven environment where adaptability, organization, and accountability are essential
• Strong verbal, written, and interpersonal communication skills
• Skill in navigating and communicating detailed ticketing policies, pricing structures, seating options, and membership benefits
• Skill in phone-ba

Additional Information

Job Profile: Athletics Operations Specialist 2 Job Family: Athletics Operations Time Type: Full time Max Pay - Depends on experience: $42,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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