Officer/Associate, Client Services

About the role

Company Overview CGS International Securities Pte. Ltd. is a leading integrated financial services provider in Asia, offering equities trading, wealth management, investment banking, and more across 15+ countries. Trusted by over 15 million customers globally with strong ASEAN and global insights. Key Responsibilities & Accountabilities You will be responsible for servicing customers via various channels, handling client account matters and managing client caseloads. The incumbent will be placed into responsibilities according to their past working/relevant experience: - Liaising with internal and external stakeholders to ensure timely solutions to issues that may arise while onboarding for retail clients. - Providing advice and assisting business units on onboarding document requirements that needs to be obtained from clients. - Conduct AML/KYC screening of individuals. - Process individual account opening, including reactivation of dormant accounts and perform client verification via phone/video call if necessary. - Receive and process client updates. - Scan and archive forms/correspondence for new and existing accounts. - Complete administrative tasks such as collection/opening of letters for onward distribution. - Assume responsibilities/tasks on adhoc projects and remediations. - Perform any other responsibilities/tasks as assigned by immediate supervisor from time to time. Job Requirements Minimum GCE "O" Levels Able to communicate well both verbally and in writing. Good interpersonal and communication skills A relevant working experience in a stockbroking industry or any other relevant working experience in a similar capacity will be an advantage. Demonstrate strong customer-focused qualities and the ability to give excellent client service. The ability to take ownership of a client's enquiries and possess a "go above and beyond" attitude A pleasant personality and good customer orientation mind sets

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