Duty Manager
External
Hotel Chancellor @ Orchard · Cavenagh Road, SingaporePrepare for this interview
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About the role
DUTIES & RESPONSIBILITIES - Provide leadership presence in absence of Senior Management on Weekends, Public Holidays & Major Events. - Engage & support front-line staff and supervisors, providing recognition and appreciating their work. - Managing escalated service-related incidents. - Supervise and guide the Service Operations team in terms of daily operations and administrative duties. - Ensure established operations and guest service standards are followed. - Manage and work closely with outsourced Security vendor. - Handle guests' feedbacks and determine appropriate actions to ensure it meets or exceed guests' expectations. - Conduct daily briefings and write incident reports with after action reviews. - Enforce a safe and secure work culture. - Implement and monitor daily work schedules for the Service Operations team. - Assist with any additional duties or projects as required.
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Company Intel
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