Senior Swim Coach & Centre Manager

Responsibilities

• Coaching & Programme Delivery
• Conduct high-quality swim lessons for babies, toddlers, children and families.
• Ensure classes are conducted safely and professionally.
• Assess student progress and provide constructive feedback to parents.
• Maintain excellent customer service and client experience.
• Uphold the centre's child-led and family-centred teaching philosophy.
• Coach Training & Leadership
• Mentor, train and develop junior coaches.
• Conduct regular coach observations and feedback sessions.
• Support onboarding and training of new instructors.
• Ensure consistency in teaching standards, lesson delivery and safety practices.
• Assist in developing training resources, SOPs and programme improvements.
• Centre Management
• Oversee daily operations and ensure smooth running of classes.
• Manage scheduling, manpower planning and class allocations.
• Handle parent enquiries, feedback and service recovery situations.
• Work closely with the operations and marketing teams to support enrolment and retention efforts.
• Monitor programme quality, attendance and client satisfaction.
• Business Growth & Performance
• Support trial-to-enrolment conversions and customer retention initiatives.
• Identify opportunities to improve operational efficiency and customer experience.
• Contribute ideas for programme development and centre growth.

Requirements

• Minimum 5 years of swim coaching experience.
• Experience teaching babies, toddlers and children preferred.
• Previous experience supervising, mentoring or training coaches is highly advantageous.
• Strong leadership, communication and interpersonal skills.
• Passion for teaching and developing others.
• Ability to work independently and take ownership of responsibilities.
• Comfortable working weekends.
• Relevant swimming and coaching certifications preferred.

Benefits

Additional Information

At Inspire Mum & Baby, we are passionate about creating positive and memorable experiences for women, babies, children and families. We operate a private indoor heated pool and offer specialised aquatic programmes for babies, children, prenatal and postnatal clients. We are looking for an experienced and passionate Senior Swim Coach & Centre Manager to lead our coaching team, maintain high teaching standards, oversee daily centre operations, and support the continued growth of our programmes.

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