Analyst II - Operations Support

About the role

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis' award-winning culture. Position Overview Responsible for overall technical delivery of monthly commissions reports including Business Intelligence dashboards - from development, merging objects from other developers, publishing to the server and ensuring connectivity with data sources.

Responsibilities

• Participate in requirements sessions to understand business needs and come up with recommendations of Business Intelligence features and visualizations that can best achieve the needs of the business.
• Provide input and assist in designing reporting schemas that will be used in the dashboard - based on understanding of metrics and dimensions expected in report specification.
• Create Data Sources in Business Intelligence using best practices irrespective of the source system, and the data models.
• Develop dashboards of varying complexity making sure functionality is aligned with business requirements.
• Responsible for overall dashboard, merging worksheets and dashboards from other members of the team, and publishing to the servers.
• Test and implement Business Intelligence upgrades.
• Responsible for validating dashboards - data as well as functionality.
• Research new features and implement to dashboards.
• professional / TECHnical experience:
• At least 3 years of experience working in Business Intelligence
• Experience with Microsoft BI tools
• Advanced knowledge of Microsoft Excel
• Experience with Alteryx
• Work with large data sets including variance analysis and reporting
• Advanced knowledge of relational database concepts and SQL
• Good understanding of dimensional modeling (star schemas)
• Ability to recommend visualization that is appropriate for the type of analysis that the business users will perform
• Ability to accurately document and communicate reporting requirements.
• Healthcare data experience a plus.
• education:
• Bachelor's Degree mandatory in business, healthcare, or technology preferred.
• IMPACT VALUES:
• At Zelis we live our IMPACT values every day. A successful candidate will make an IMPACT by:
• Driving INNOVATION
• Ability to manage and improve current processes
• Makes logical suggestions of likely causes of problems and independently suggests solutions
• Proposes ideas and presents information within own group
• Embracing a growth MINDSET
• Demonstrates competence in relevant job responsibilities which allows for increasing level of independence
• Putting PEOPLE first
• Must work well with others
• Attention to detail and concern for impact is essential
• Must maintain a professional demeanor in sensitive situations
• Acting with AGILITY
• Ability to manage and prioritize multiple tasks
• Outstanding ability to multiplex

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