Intern, Loyalty and Guest Experience, (F/M/X)
External
Accorcorpo · Bangkok, ThailandFull-timeOn-siteToday
DocumentationExcelLeadership
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Responsibilities
- Support loyalty operations across Ennismore hotels within Asia Pacific.
- Assist in updating, formatting, and maintaining Loyalty & Guest Experience training documentation for existing hotels, new openings, and rebranding projects.
- Create and enhance Atom learning content aligned with Ennismore brand standards and engagement strategies.
- Assist in developing presentations, training tools, communication materials, and operational resources for hotels and regional teams.
- Support the rollout and tracking of Loyalty & Guest Experience initiatives and campaigns across the region.
- Assist with data collection, reporting, and performance tracking related to loyalty KPIs, enrolments, engagement, and guest experience metrics.
- Provide coordination and administrative support for regional training sessions, meetings, and hotel engagement activities.
- Support hotel teams with operational queries relating to loyalty programmes, member engagement, and guest experience standards.
- Contribute ideas and recommendations to improve engagement, training effectiveness, and loyalty activation across the region.
- Collaborate with internal stakeholders to ensure consistency of messaging, training, and programme execution across all properties.
- Profile
- Passion for hospitality, lifestyle brands, and guest experience
- Strong written communication and content creation skills
- Creative and confident using presentation platforms and digital tools
- Highly organised with strong time management skills
- Ability to multitask and adapt in a dynamic environment
- Positive attitude with willingness to learn and take initiative
- Strong interpersonal skills with the ability to work across diverse cultures and teams
- Interest in loyalty programmes, customer engagement, and brand strategy
- Comfortable working with Microsoft Office, PowerPoint, Excel, and digital learning platforms
Requirements
- We are seeking a motivated and detail-oriented hospitality or business school intern to join our Asia Pacific corporate team for a 6-month internship opportunity.
- The internship is ideal for students looking to gain hands-on experience within an international hospitality environment and develop strong analytical, organizational, and business partnering skills.
Benefits
Opportunity to gain hands-on experience within a leading global lifestyle hospitality companyExposure to regional hotel operations across multiple Ennismore brands throughout Asia PacificDirect mentorship and guidance from regional leadership within Loyalty & Guest ExperienceExperience working on real business projects, new hotel openings, and regional engagement initiativesDevelopment opportunities in loyalty strategy, guest experience, training, communications, and brand engagementOpportunity to collaborate with cross-functional teams across hotels, operations, marketing, and commercial departmentsOpportunity to contribute ideas and make a meaningful impact on hotel engagement and guest experience initiativesMonthly internship allowance
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