Customer Service Coordinator

About the role

Job Description Coordinate and manage customer enquiries received through phone, email and online platforms. Liaise with internal departments to ensure timely resolution of customer requests and service issues. Handle complex customer feedback and complaints professionally while maintaining service standards. Maintain accurate customer records and update information in the CRM system. Monitor service requests and follow up to ensure completion within the required timeline. Prepare customer service reports, service records and operational documentation. Identify service improvement opportunities and recommend process enhancements. Support daily customer service operations and perform other administrative duties assigned by the company. Job Requirements Diploma or above in Business Administration, Customer Service or a related discipline. Minimum 5 years of relevant customer service coordination or customer support experience. Experience handling complex customer enquiries and complaint resolution independently. Proficient in CRM systems and Microsoft Office applications. Strong organisational, communication and coordination skills. Able to work in a fast-paced environment and manage multiple tasks simultaneously. Able to work independently with minimal supervision. Able to work weekends, public holidays and overtime when operationally required.

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Company Intel

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