Communications Intelligence Manager - US Remote

Responsibilities

• As a member of Communications Intelligence team, you will support a modern, AI-enabled approach to insights. This isn't a back-end data role - it's a role for a storyteller and communicator who is excited by data.
• Earned Media & Digital/Social Intelligence, Narrative Tracking
• Proactive Landscape Monitoring: Orchestrate the tracking of global digital and media coverage & performance. You will identify emerging trends and potential risks, providing actionable intelligence to the organization before they reach the mainstream.
• International Earned Media: Serve as Communications Intelligence point of contact for the international team's earned media efforts. Track regional coverage performance, and ensure local narratives align with Cisco's global brand strategy.
• Narrative Resonance Analysis: Quantify the effectiveness of global communications strategies. You will analyze how Cisco's core stories are performing across digital platforms and provide recommendations to optimize reach and impact.
• System Integrity & Optimization: Act as the subject matter expert for our intelligence tech stack. You will lead the testing and optimization of tracking tools to ensure our "intelligence engine" is operating at maximum efficiency and accuracy.
• Project Management & Team Operations
• Process Innovation: Lead the design and implementation of streamlined processes for data collection. You will focus on improving the speed, scalability, and quality of our reporting frameworks.
• Drive Strategic Alignment: Manage complex project timelines and deliverables across the organization. You will ensure that all key milestones are met and that cross-functional teams are fully aligned with the overarching data story.
• Internal Consultancy: Act as a strategic advisor to cross-functional teams. You will capture critical action items and ensure that data-backed insights are successfully integrated into the broader communications strategy.
• Strategic Storytelling & Data Visualization
• Data-Driven Narrative Strategy: Lead the development of high-impact data visualizations and executive presentation reporting. Transform complex, multi-source metrics into clear, persuasive narratives that influence high-stakes business decisions.
• The "Why" Factor: Drive deep-dive research to uncover the root causes behind data trends, providing strategic context that helps leadership understand how narratives resonate with global vs. regional audiences.
• Executive Readiness & Modeling: Architect predictive dashboards and models, ensuring data integrity and readiness for executive review to enable agile, informed strategic pivots.
• Innovation & AI Exploration
• Future-Proofing the Function: Lead the testing and integration of advanced AI-enabled tools for data collection and sentiment analysis. You will be responsible for scaling these technologies to enhance team capabilities.
• Stay Curious: Maintain a pulse on emerging "comms-tech" trends. You will proactively share findings and propose innovative methodologies to evolve how we measure success at a global level.

Requirements

• Experience: 5+ years of experience in communications, data analytics, or market research, with a proven track record of influencing executive-level decisions.
• Earned Media Expertise: Demonstrated experience managing or supporting earned media programs, ideally within a global or international context.
• Analytical Expertise: Advanced proficiency in data visualization tools (e.g., Tableau, Power BI) and statistical analysis. Ability to translate complex datasets into clear, compelling narrati

Benefits

Additional Information

The application window is expected to close on: 06/26/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Location: US Remote Meet the Team The Communications Intelligence Team transforms data into a strategic advantage. We find the "why" behind trends. We deliver forward-looking insights and advanced metrics that empower the Global Communications organization to optimize performance and inform high impact business decisions. As a Communications Intelligence Manager, you will serve as a strategic partner to the Global Communications organization. You will be responsible for transforming complex datasets into actionable narratives that drive a business impact. This role requires a blend of analytical rigor, storytelling prowess, and an entrepreneurial mindset to identify emerging trends and quantify the impact of the strategy Cisco's Global Communications is driving.

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Company Intel

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