Sr. Account Manager, Commercial Risk

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Position Summary The Senior Account Manager is an advanced professional who serves as a lead technical resource and primary relationship manager for a portfolio of more complex commercial accounts. Operating with independent judgment and advanced coverage expertise, the Senior Account Manager leads renewal and servicing strategy, oversees day-to-day execution, and mentors junior team members. This role collaborates closely with Account Analysts, Account Managers, Account Consultants, Advisors, and insurance company partners to deliver high-quality client service, drive retention, and support growth of the book of business. Position Summary The Senior Account Manager is an advanced professional who serves as a lead technical resource and primary relationship manager for a portfolio of more complex commercial accounts. Operating with independent judgment and advanced coverage expertise, the Senior Account Manager leads renewal and servicing strategy, oversees day-to-day execution, and mentors junior team members. This role collaborates closely with Account Analysts, Account Managers, Account Consultants, Advisors, and insurance company partners to deliver high-quality client service, drive retention, and support growth of the book of business. Primary Responsibilities Own day-to-day stewardship of a complex or higher-value book of commercial accounts, managing renewals, mid-term changes, and program structure with limited supervision. Lead the renewal strategy for assigned accounts, including analyzing loss history, exposure changes, risk trends, and market conditions to recommend coverage structure, limits, and retentions. Develop and present renewal proposals, coverage comparisons, and stewardship materials that clearly articulate recommendations, alternatives, and financial impacts. Determine market selection and placement strategy for complex risks within authority, partner with Advisors, Placement, or leadership on highly specialized or distressed accounts. Prepare and submit comprehensive underwriting submissions to targeted carriers, ensuring accuracy, clarity, and alignment with client strategy. Lead routine negotiations with carrier underwriters on terms, conditions, and pricing, escalating only when needed for non-standard issues or exceptions. Evaluate and compare quotes, identify coverage gaps or inconsistencies, and formulate recommendations that balance client risk tolerance, budget, and market realities. Serve as a technical expert on coverage, policy forms, and complex contract requirements, providing guidance to clients, internal teams, and junior colleagues. Act as the primary point of contact for key client stakeholders on coverage, service, and day-to-day needs; coordinate internally to ensure timely, accurate delivery. Oversee and, where necessary, personally handle complex client service needs, including non-standard endorsements, manuscript wording requests, and sophisticated certificate or contract compliance requirements. Proactively monitor client activity and industry developments to identify cross-sell or up-sell opportunities and partner with Advisors or Producers to pursue them. Support clients with claims advocacy and issue resolution by coordinating with claims resources, carriers, and internal teams to remove obstacles and communicate status. Provide work direction, prioritization, and quality review for Account Analysts and Account Managers on assigned accounts, ensuring processing work meets firm and client standards. Serve as an informal coach and mentor, sharing best practices, reviewing complex work, and helping junior colleagues build technical and client-service capabilities. Collaborate with Advisors, Account Consultants, Risk Placement, Operations, and other internal partners to ensure coordinated, consistent client experience. Maintain complete, timely documentation of all client and carrier correspondence, decisions, and activities in the agency management system so all stakeholders can access accurate status and history. Maintain a strong focus on accuracy, completeness, and timeliness in all client and carrier interactions to minimize the potential for errors and omissions (E&O) exposure. Ensure all servicing, placement, and documentation activities comply with firm policies, carrier requirements, and applicable regulatory standards. Identify recurring issues, process breakdowns, or training gaps within the book or team, and recommend or support improvements to workflows, templates, and tools. Contribute to special projects or initiatives (e.g., key account implementations, process pilots, system changes) that enhance client service or operational efficiency. Required Knowledge, Skills & Abilities Advanced knowledge of commercial insurance coverages, program structures, and policy language for assigned lines (e.g., property, casualty, auto, umbrella, professional/specialty as applicable). Ability to interpret and explain complex policy terms, endorsements, an

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Company Intel

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