Guest Ambassador (Top of the Rock - Rockefeller Center)

External

Spsnorthamerica · New York, NY

Full-timeOn-site6d ago

ComplianceLeadership

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Responsibilities

Guest Experience
Greet and welcome guests in a friendly and professional manner.
Provide information and answer questions clearly and confidently.
Guide guests through the start of their experience and offer directions as needed.
Guest Support
Address guest inquiries and resolve concerns efficiently.
Share relevant updates on events, programming, and offerings.
Operations & Team Support
Communicate with team members to ensure smooth service flow.
Share guest feedback with management.
Support team needs and adapt to changing priorities.
Safety & Compliance
Follow safety procedures to ensure a secure environment for guests and staff.
What You Bring
Strong communication and interpersonal skills
A service-oriented mindset with a professional demeanor
Ability to stay organized and responsive in a fast-paced setting
A friendly and approachable presence
Flexibility to work outdoors, evenings, weekends, and holidays
Fluency in English ; additional languages are a plus

Requirements

Experience in hospitality or customer-facing roles preferred
Background in guest engagement, entertainment, or high-touch service environments is a plus
Ability to stand and walk for extended periods
Ability to lift 10-20 lbs. as needed

Benefits

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.Use of Artificial Intelligence (AI):No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.Vacancy Status:This posting is for an existing vacancy.Pay Range$20 - $20 USDCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!We Recognize Talent: We offer a variety of recognition programs for all levels of employees!Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.About SPSAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard toDental insuranceVision insurance401(k)Equity / stock options

Additional Information

#parttime #temporary Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: 25 hours/week | Shifts between 7:30AM-3:30PM or 3:00PM-11:00PM/12:00AM Business Hours: Monday-Sunday, 7:00AM-12:00AM Be the Face of an Unforgettable Experience We're seeking warm, outgoing individuals to serve as Guest Experience Ambassadors -the first point of connection for our guests. In this role, you'll create memorable experiences through genuine hospitality, strong presence, and attention to detail. If you enjoy engaging with people and thrive in a fast-paced environment, this is your opportunity to make a lasting impression. Why This Role Matters Ambassadors shape the guest experience from the moment of arrival. Your ability to welcome, guide, and support guests ensures each visit feels smooth, engaging, and well-coordinated.

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