Relationship Manager

Responsibilities

• Serve as the primary relationship lead for assigned clients and coordinate with internal partners to align communication, priorities, and operational support.
• Develop and execute account plans that support revenue growth, profitable deal structures, and long-term client partnerships.
• Identify, qualify, and advance pipeline opportunities that increase portfolio performance, contribution margin, and product adoption.
• Lead contract renewals and renegotiations to secure favorable business outcomes and support client retention.
• Build relationships across multiple client stakeholder levels and collaborate with internal subject matter experts to implement growth strategies.
• Meet assigned revenue goals through renewals, cross-sell opportunities, and consultative solution positioning across the client portfolio.
• Monitor client satisfaction, resolve business issues, and manage day-to-day portfolio activities to support retention and financial performance.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have:
• 8+ years of experience in relationship management, account management, or business development within payments, financial technology, or related financial services environments.
• 8+ years of experience in healthcare and insurance client management, including supporting providers, payors, hospital systems, insurance companies, or benefit administrators.
• 8+ years of experience growing large client relationships and executing cross-functional strategies to increase revenue, retention, and product adoption.
• 8+ years of experience in merchant acquiring, biller solutions, omnichannel payments, issuing solutions, or related payment products.
• Experience using Salesforce or a similar customer relationship management platform for pipeline management, account planning, and client activity tracking.
• Bachelor's degree or higher in Business, Finance, Marketing, or related field or equivalent combination of education, related experience and/or military experience.
• Experience that would be great to have:
• Experience with encryption, tokenization, fraud mitigation, or related payment security solutions.
• Experience supporting flexible spending account (FSA) and health savings account (HSA) programs.
• Experience negotiating commercial terms and contract structures in complex client environments.
• Experience with host-based systems or financial data processing systems.
• How you'll work:
• This role requires use of a computer and audio equipment.
• Sponsorship:
• Salary Range
• $82,700.00-$129,300.00
• These pay ranges apply to employees in Minnesota. Pay ranges for employees in other states may differ.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity:
• If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current as

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Relationship Manager About your role: As a Relationship Manager in the Healthcare & Insurance vertical, you will grow and retain a portfolio of strategic clients by aligning merchant products and payment solutions to their business needs. You will work across Sales, Product, Marketing, and Finance to develop account strategies, strengthen client partnerships, and deliver measurable revenue outcomes. Your work helps clients improve payment performance, communication workflows, and operational efficiency.

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