Customer Service Representative
External
Idt · Guatemala CityPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed. A customer service representative will maintain our customers' records by updating their account information and will be responsible to solve products or service problems by addressing the complaints or comments and clarifying them. Determining the cause of the problem is key to select and execute the best resolution. As a customer service representative we need you to be our ambassador on the phone, spreading the word and recommending potential products or services, being an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at idt? Share your experience