Director, Global Operations, HRSS

Responsibilities

• Vendor Management: Oversee global vendor relationships, ensuring performance, compliance, and value delivery. Partner with Procurement to lead contract negotiations, manage service level agreements, and monitor vendor effectiveness to optimize HR service outcomes.
• Content Management: Ensure and maintain consistent, accurate, and accessible HR content across platforms to support the HRSS teams. Ensure content is effective and supports employee and manager self-service.
• Reporting and Analytics: Direct the development and delivery of HRSS reporting and analytics. Provide actionable insights to leadership, support data-driven decision-making, and track key performance indicators for continuous improvement.
• Training and Quality: Design and implement global training programs to enhance HRSS capabilities. Lead quality assurance initiatives, monitor service delivery, and drive process improvements to maintain high standards.
• Standardization and Consistency: Champion the adoption of standardized processes, tools, and policies across regions. Ensure consistent service delivery and adherence to global best practices.
• Global Project Leadership: Ensure global HRSS projects are in alignment with business goals, stakeholder engagement, and successful delivery within scope, timeline, and budget with support from PMO team.
• Business Relationship Management: Serve as a strategic liaison with HRBPs and COEs to support successful delivery of annual programs and key projects. Build collaborative partnerships, understand business needs, and ensure HRSS solutions and technology support organizational objectives.
• Knowledge:
• Excellent verbal and written communication skills.
• Broad knowledge of several HR principles, practices, and procedures.
• Must have demonstrable experience in changing work environments and the effects associated in the HR area.
• Ability to work independently with people at many levels and work as part of a team.
• Ability to coach and develop a small team. Strong knowledge of HR administration and HRIS.
• Solid knowledge of HR systems and Excel experience.
• Effective leadership and customer service skills. PHR or SPHR a plus.
• Specific education and experience requirements:
• Bachelor's degree with 12+ years of relevant experience in HR/HR Operations or 10 years of relevant experience with a master's degree.
• 4+ years of supervisory experience.
• 2 or more years of experience in setting up/managing HR shared services operations for a Shared Services delivery organization.
• Specific job responsibilities:
• Build, manage and motivate an effective and efficient, customer-focused HR Shared Service team across North America or Europe.
• Oversee the development, implementation and improvement of global and country-specific employee policies

Benefits

Additional Information

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description The HR Shared Services (HRSS) Global Operations Leader is accountable for delivering world-class HR shared services with a focus on vendor management, content management, reporting and analytics, training and quality. This role is responsible for driving standardization and consistency across the global service delivery model, advancing operational excellence and continuous improvement, ensuring HRSS projects are progressing and delivered, and serving as a strategic business relationship leader with HR Business Partners (HRBP) and Centers of Excellence (COEs). The position requires a collaborative, results-oriented leader dedicated to elevating HR service delivery and fostering strong partnerships across the organization.

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