Head of India Investment Operations - Northern Trust Asset Management (ntam)

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About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. About Northern Trust Asset Management: Northern Trust Asset Management is a trillion-dollar investment management firm entrusted by investors around the globe to help them navigate changing market environments, so they can confidently realize their long-term objectives. Role/ Department: Based in Bangalore, the Head of India Investment Operations will lead the day-to-day management and supporting the wider global Operations function with growth, development and change needs. The role reports to both the Global Head of Investment Operations and the NTAM India COO and works in concert with global teams and specialists to support the ongoing Operational needs of the business. The individual must function as a senior stakeholder representing Operations at governance and decision-making groups. The key responsibilities of the role include: Managing a team focused on achieving operational excellence in asset management operations functions of a fast-growing division of a globally operating Bank. Function undertakes a broad range of operational activities including but not limited to Client Account Management, Client Trade, Fee Billing, Front Office Support, Cash and Liquidity Support, Data Management, Pricing and Valuations, Reconciliations and Corporate Actions. Overseeing and driving the strategic direction of certain Global Investment Operations practices, transformation and projects, setting the vision and strategy, driving the direction for the systems environment, talent management, and technology project oversight, in close coordination with the Global Head of Investment Operations. Continued process improvement, making the necessary enhancements to improve efficiency and scaling for growth across our Global operations. Build strong and effective relationships with stakeholders in EMEA, North America and APAC to identify solutions to meet client needs or appropriate actions to address client issues. Partners with global functional practice leads to define and implement the strategic direction of the team. Ensure that the team are engaged, motivated and developed to produce high quality outcomes that exceed client expectations. Provides technical support as needed to investment, product and distribution teams to understand their non-investment needs and deliver effective support and anticipate future needs. Oversee implementation, on-going monitoring and governance of global Risk Control Self-Assessment (RCSA), Operational Resiliency Framework and third-party oversight of vendors needed to support regional investment process and operations. Ensure key operational risks are understood and appropriate plans are put in place to mitigate and/or escalate to correct forums/committees. Ensure local business unit resiliency plans are in place and tested accordingly. Leads performance management and career discussions for the team, establishing clear performance expectations, identifying development priorities, and driving a culture of continuous growth and accountability. Fosters a high-performing, inclusive, and engaged work environment that promotes ownership, collaboration, innovation, and effective communication. Skills/ Experience Required: Solid track record in Investment Operations/Asset Management Operations with broad experience gained from within ideally a Global Asset Manager or Outsourcing provider. Demonstrable experience to effectively work as a player coach with high personal accountability and ownership for team goals in addition to own objectives. Change Ambassador to drive and lead the local implementation of transformational change with a fast-growing business unit in a global operating environment. Highly flexible operations professional, willing to take to adapt and take on potentially new and growing responsible to support the growth and development of the business. Strong multi-tasking skills required to operate effectively within a fast paced, hybrid and highly pressurised global environment often working short deadlines. Proven ability as a proactive hands-on leader and people manager to effectively drive and execute to high standards across a diverse and increasingly complex book of business. Build authentic and strong team relationships.

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