Process Improvement Specialist

About the role

Reporting to the Operational Excellence Manager within our Resource and Industrials division (R&I), you will support the design and delivery of continuous improvement (CI) initiatives across the business. You'll partner with operational teams to identify inefficiencies, analyse data, and implement practical solutions that improve safety, performance, and customer outcomes. You'll play a key role in embedding sustainable ways of working and ensuring improvements are effectively adopted and maintained across our operations. This is a fixed term 12 month contract based in either Brisbane, Sydney or Melbourne preferably, travelling to a variety of our R&I sites both locally and nationally. This position suits an individual who thrives in a dynamic environment, working across both operational sites and Toll head offices.

Responsibilities

• Support delivery of continuous improvement initiatives across operational sites
• Conduct operational reviews to identify inefficiencies
• Facilitate workshops and problem-solving sessions
• Analyse operational data and identify trends
• Develop reports and dashboards
• Implement and embed process improvements
• Support change management and adoption
• Develop training materials and documentation
• About You
• Experience or exposure to Lean, Six Sigma or CI methodologies (Green Belt desirable)
• Strong analytical skills (Excel, Power BI or similar)
• Experience in logistics or operational environments preferred
• Strong stakeholder engagement and communication skills
• Ability to translate data into actionable insights
• Hands-on and adaptable approach
• Additional Requirements
• Ability to travel locally and nationally
• Current and valid driver's licence
• Comfortable working in operational/site environments
• What moves you?
• At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
• To find out more about us visit www.careers.tollgroup.com
• You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Benefits

Additional Information

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers' supply chains.

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