Commercial Performance Analyst - Home Claims

Benefits

Additional Information

Job Title: Commercial Performance Analyst - Home Claims Location: Leicester or Bexhill (Hybrid) Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you. Role overview As a Commercial Performance Analyst within Home Claims, you'll be a critical partner to our Commercial Managers, enabling data driven decision making and unlocking value through insight, analytics and technology. You'll sit at the heart of the Commercial function, translating complex data into actionable insight that drives improvements in cost, operational performance and customer outcomes. You'll also play a key role in advancing the use of data, automation and AI to create a more efficient, scalable and market leading Home Claims model. Job details - you'll need to have demonstrable experience in: Leading the development of performance insight across Home Claims, ensuring clear visibility of key drivers of cost, leakage, supplier performance and customer outcomes Using SQL and Snowflake to source, structure and analyse large and complex datasets, ensuring data is accurate, accessible and optimised for analysis Identifying and quantifying value creation opportunities through deep dives and advanced analytics, supporting Commercial Managers in prioritising and delivering initiatives - and helping to support those initiatives by providing robust analysis and tracking performance Applying advanced analytical techniques, including AI and predictive modelling, to improve forecasting, triage, reserving and cost control Partnering across Commercial, Operations, Supplier and Analytics teams to align data, insight and delivery, and through the use of MI enable challenge, optimisation and improved commercial outcomes Driving continuous improvement in data quality, data structures and reporting automation to enhance efficiencies and reducing manual effort Essential skills/experience: Strong technical capability including SQL, data platforms (Snowflake) and experience of using data visualisation tools (PowerBI) to present insights clearly and effectively Proven experience in data analysis within a commercial, operational or claims environment - ideally within Home Claims or insurance Strong commercial mindset - able to demonstrate linking analysis to tangible business outcomes such as cost reduction, efficiency and customer experience improvement Strong stakeholder engagement with the ability to influence across a matrix organisation Genuinely curious - with a real interest in applying AI, automation and new analytical techniques to improve performance The interview process Our interview process involves the below: Recruiter screening call 1st stage interview with hiring leader 2nd interview with hiring leaders leader As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably, we are unable to offer sponsorship for this role. Benefits: In addition to a competitive salary you will also receive... Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at hastingsdirect? Share your experience