Customer Operational Specialist

Responsibilities

• Are you passionate about operational excellence and delivering world-class customer experiences? Cisco's Service Supply Chain is looking for a Customer Operations Specialist to join our Customer Delivery Excellence team.
• Key Responsibilities and activities include / What You'll Do
• As a Customer Operations Specialist, your daily impact will include:
• Operational Excellence: Identify and highlight key trends in operational metrics to drive team visibility and performance.
• Collaboration: Partner with internal teams to resolve operational issues and implement project improvement methods.
• Reporting & Analysis: Run tailored operational reports to meet diverse business requirements and identify root causes for customer escalations.
• Escalation Management: Resolve non-complex escalations and order management queries, providing on-call support when necessary.
• Subject Matter Expertise: Act as a go-to expert for Order Management tools, processes, and contact center activities.
• Strategic Support: Assist management in preparing executive summaries for performance reviews and Service of the Day (SOTD) updates.
• Continuous Improvement: Coordinate cross-functional activities to drive improvements in customer satisfaction metrics.

Requirements

• You are a detail-oriented professional who thrives in a fast-paced, global environment. You possess:
• Strong analytical skills with the ability to translate data into actionable insights.
• A collaborative mindset, comfortable working across different functions and time zones.
• A commitment to process improvement and a desire to become an expert in supply chain tools and workflows.
• Excellent communication skills, capable of supporting both internal stakeholders and management with clear, concise reporting.
• A proactive approach to problem-solving, especially regarding customer escalations and order management.
• Why Cisco?
• We are Cisco, and our power starts with you.

Additional Information

An entry level opportunity for an enthusiastic Customer Operations Specialist to join a high impact Supply Chain team.

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Company Intel

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