HH/HSP/PD Scheduler-Palos Health Home Health Care Flex/Registry Day Shift

Responsibilities

• Schedules patient visits.
• Develops staffing schedules, triage and on-call schedules.
• Interacts with patients, their representatives, physicians, physician office staff, departmental staff, to gather and ensure accuracy of demographic, billing and clinical information.
• Develops and distributes required forms, documents and reports with accurate patient information.
• Enters all data related to scheduling needs.
• Maintains exemplary level of customer service.
• Reviews new and previously recorded information with patient, physician and others to ensure accurate collection and analysis of information.
• Communicates instructions and arrival times to patient for each visits.
• Accepts and Directs patients calls to appropriate staff or charge nurse.
• Communicates schedule changes to appropriate staff and or patients.
• Works with charge nurses and managers to maintain schedules
• Required:
• High School Diploma or GED equivalent.
• Experience in a customer service role.
• Preferred:
• Bachelor's degree.
• Previous experience with an electronic medical records system.
• Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
• Background Check
• Artificial Intelligence Disclosure
• Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

Additional Information

This position requires 2 days per week, 7:00 a.m. - 5:30 p.m. (2 x 10-hour shifts) plus every other weekend. The Scheduler reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Northwestern Medicine Palos Hospital is committed to providing our communities with the highest quality health care through exceptional access to state-of-the-art clinical services with compassionate and personal care.

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