Customer Service Supervisor

About the role

Job Summary:** Oversee and lead a team of customer service representatives, ensuring the delivery of exceptional service and resolution of customer inquiries for Global Blue LLC. Job Responsibilities:** * Manage, coach, and motivate a team of customer service representatives to meet and exceed performance targets. * Monitor daily team performance, identify areas for improvement, and implement corrective actions. * Handle escalated customer issues and complaints, providing timely and effective resolutions. * Develop and implement customer service policies, procedures, and best practices. * Conduct regular team meetings, training sessions, and performance reviews. * Analyze customer feedback and data to identify trends and recommend service enhancements. * Collaborate with other departments to ensure seamless customer experiences. * Maintain accurate records of customer interactions and team performance. * Ensure adherence to company policies and regulatory requirements. Job Qualifications:** * Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a supervisory role. * Proven ability to lead, motivate, and develop a team. * Excellent communication, interpersonal, and problem-solving skills. * Strong understanding of customer service principles and practices. * Proficiency in CRM software and Microsoft Office Suite. * Ability to work effectively in a fast-paced and dynamic environment. * High school diploma or equivalent required; Bachelor's degree preferred.

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Company Intel

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