GSOC Response Specialist

Responsibilities

• Incident Monitoring & Response
• 24/7 monitoring of critical event management platforms, security incidents, alerts and intelligence products
• Serve as the primary point of contact for clients during active security incidents and emergencies
• Triage and coordinate responses to a range of incidents including employee emergencies, critical events and crisis and incident scenarios
• Manage the full incident lifecycle through escalation, coordination, resolution and post incident review
• Client & Stakeholder Communication
• Liaise professionally with clients, on site and on the ground security teams, and third-party providers to facilitate effective crisis responses
• Communicate timely, accurate incident notifications and updates to clients and internal stakeholders
• Use Mass Communications tools to ensure timely and appropriate escalation to critical events and crises
• Maintain professionalism and empathy when engaging with individuals in distressing or sensitive circumstances
• Case Management & Investigation
• Manage all incoming GSOC communications (calls, emails) within agreed Service Levels
• Open, manage and close incident cases accurately, ensuring full data integrity throughout
• Adhere to client-specific Standard Operating Procedures (SOPs) and escalation protocols at all times
• Reporting
• Prepare and deliver incident reports, post event summaries and monthly operational reports to clients by agreed deadlines
• Support the development, ongoing maintenance and continuous improvement of client SOPs, escalation protocols and response playbooks
• What you'll need to bring:
• Essential
• 2-5 years' experience in a GSOC, security operations centre, emergency response or similar environment
• Experience managing crisis or emergency incidents (corporate, military or policing preferred)
• Strong written and verbal communication skills
• Ability to handle multiple cases simultaneously in a fast‑paced environment
• Experience producing incident reports and working in a client‑facing capacity
• Understanding of crisis/incident management frameworks
• Confident using (or quickly learning) incident management, mass comms or operational tech platforms
• Willingness to work rotating 24/7 shifts
• Desirable
• Degree or qualification in Security Management, Emergency Management, Risk or similar
• Additional language skills
• Interest in global events and geopolitical developments
• Exposure to travel security, duty of care or protective services
• Experience working with multinational clients
• Relevant industry certifications (CPP, PSP or equivalent)
• It's great to see you're considering a career with Securitas UK!
• Join our global team of 336,000+ colleagues and help make the world a safer place.
• At Securitas, we live by our values of Integrity, Vigilance and Helpfulness , and our People Promise:
• Opportunity - We see potential in every person and situation
• People - We open our eyes to all that's good
• Purpose - We make your world a safer place
• What You Can Expect
• Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we're here to support you-just email us if you need help.
• Diversity & Inclusion - Be Yourself
• Your Benefits
• STRIVE - Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work - A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers - Save money on eye tests and when purchasing spectacles.
• WeCare - A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy - Online access to advice and guidance, from real UK

Benefits

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