Inside Product Support Representative

Responsibilities

• Build strong relationships with your assigned owner-operators and growing contractors-our Retail and Small Core customer segments-by understanding their business needs and delivering tailored parts and service solutions.
• Engage customers proactively to understand their needs and present tailored solutions that demonstrate Finning's value.
• Leverage digital tools and data sources to identify opportunities and open the door to serving the customer.
• Develop strategic call plans and account strategies to maximize customer engagement and sales performance.
• Maintain accurate records of customer interactions, equipment population, and opportunities using Saleslink.
• Collaborate cross-functionally with product support, equipment sales, and service teams to deliver seamless customer experiences.
• The majority of your work day will be spent in your local facility or in front of customers, with an opportunity for a flexible work arrangement.
• Skills You Bring
• A strong sales and customer service mindset with a proven ability to meet or exceed targets.
• Strong communication and relationship-building skills.
• Confidence in customer-facing interactions, with a focus on consultative selling.
• Ability to navigate complex customer needs and offer practical, value-driven solutions.
• Familiarity with parts systems, undercarriage measurement, and heavy equipment terminology (training provided).
• Experience & Qualifications
• Minimum 2-3+ years of proven success in sales, customer service, or account management.
• Experience in the heavy equipment or construction industry is a strong asset.
• Comfort with digital platforms and tools used in parts sales and support.
• Mechanical aptitude and willingness to learn skills like undercarriage measuring.
• Why This Role?
• This is a great opportunity to grow your sales career in a dynamic and supportive environment. You'll gain hands-on experience in the heavy equipment industry, develop specialized product knowledge, and be part of a team that values initiative, collaboration, and customer success.

Benefits

Additional Information

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Location: Grande Prairie, AB | Monday-Friday (5x2) | Full-Time, Permanent We're looking for a sales-focussed, customer-driven individual to join our team as an Inside Product Support Representative. In this role, you'll be responsible for driving parts solutions sales across a high-volume customer base of 150-300+ clients, generating approx. $3M in annual revenue. You'll be the go-to contact for customers seeking expert guidance on parts and service solutions-especially in areas like undercarriage, machine rebuilds, component options and digital platforms such as parts.cat.com and Cat Central. Job Description:

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at finning? Share your experience