Benefits
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:Personal and Professional Development: Mentoring, leadership programs, internal seminar offeringsWorklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedulesMaking an Impact Right from the Start: Comprehensive onboarding, including a virtual online platformWelcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.Retirement Savings Plan: 401 k (with generous company match)Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter AccountCompany Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health AdvocateAdditional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance ServiceSartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.Please view equal employment opportunity posters provided by OFCCP here.E-Verify Participation InfoE-Verify Workers RightsWe look forward to receiving your application.www.sartorius.com/careerSartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.About SartoriusSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, soHealth insuranceDental insuranceVision insurancePaid time offFlexible scheduleEquity / stock options
Additional Information
As the Service Support Specialist, you will work directly with customers and internal departments to meet the service needs of the product line. The goal is to take care of the accurate and timely transmission of information to all involved parties in order to ensure high service quality.
This is a Hybrid role in our Ann Arbor, MI office.
What you will accomplish together with us:
Interface with end users and the field service organization and communicate all requests, requirements, and issues to the internal organization
Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit
Create service orders, update status, process parts orders, service invoicing, and creation of service center notifications
Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed
Review and report on engineer inventory levels
Work with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing
What will convince us:
High school diploma required, academic degree in business or similar is preferred
2+ years of work experience in a customer service role
Strong written and oral communication along with ability to deal effectively with customers in a professional manner
Strong ability to multi-task
We Value:
Experience with field service organizations preferred
SAP experience preferred
Identification with our core values: Sustainability, Openness, Enjoyment
Interested in this role?
Apply on the company's website.
Sartorius · Ann Arbor, MI