Service Charge Account Manager

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SERVICE CHARGE ACCOUNTS MANAGER Trinity Estates - £Competitive, aligned to experience - Hybrid (Hemel Hempstead or Manchester) ROLE OVERVIEW We need a Service Charge Accounts Manager who can lead a high-performing accounting team and take ownership of service charge financial delivery across a complex residential portfolio. This role combines technical accounting expertise with leadership, operational control and continuous improvement. You'll ensure service charge accounts are delivered accurately, compliantly and on time while building a culture focused on accountability, client service and commercial awareness. You'll be trusted to improve standards, challenge existing processes and create a more efficient and scalable operation. ROLE EXPECTATIONS This is a fast-paced leadership role that requires strong organisation, sound judgement and confidence managing both people and process. You will need to balance delivery, quality, compliance and stakeholder expectations while maintaining excellent service standards across the function. You will be expected to lead from the front, identify opportunities to improve performance and build a team that consistently delivers high-quality outcomes. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Service charge accounts are delivered accurately and within agreed deadlines Clients receive a professional, responsive and commercially focused service Team performance consistently meets operational and financial targets Reporting supports clear decision-making and business performance Processes become more efficient, scalable and sustainable Stakeholders trust the quality and consistency of delivery HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Leading and developing a team of Service Charge Accountants Managing service charge account production and delivery deadlines Reviewing financial reporting and maintaining robust controls Supporting statutory accounts and related financial requirements Managing client, auditor and stakeholder relationships Monitoring team performance, KPIs and workload planning Driving process improvement, standardisation and automation opportunities Supporting issue resolution and continuous service enhancement You'll work in a hybrid environment from either Hemel Hempstead or Manchester, with office attendance following successful probation and occasional travel for meetings where required. WHO THIS ROLE IS FOR This role suits someone who: Has strong experience within service charge accounting or residential property finance Has successfully managed and developed teams Is technically strong but equally comfortable leading people Understands service delivery, governance and financial controls Communicates confidently with clients and senior stakeholders Enjoys improving processes and raising standards EXPERIENCE THAT HELPS Minimum 5 years' experience within accountancy or finance Experience within service charge accounting, residential property management or professional practice preferred Experience preparing, reviewing or overseeing service charge accounts and financial reporting Strong understanding of accounting principles and financial controls Knowledge of Landlord and Tenant legislation and residential property sector best practice Experience working with auditors, clients and operational stakeholders ACCA, CIMA, ACA, equivalent qualification or qualified by experience (QBE)

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