Director of Event Services

Requirements

• Education and/or Experience
• Minimum of 2 years' experience in Supervising or Managing in a similar facility.
• Additional experience may be substituted for education.
• Supervisory experience required.
• Skills and Abilities
• Excellent organization skills.
• Ability to prioritize and to manage multiple projects simultaneously.
• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.
• Ability to effectively supervise staff.
• Professional presentation, appearance, and work ethic.
• Knowledge of Microsoft Office, including Excel and must be able to learn Maintenance Manager software program.
• Ability to work with limited supervision and as a team member.
• Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

Benefits

Additional Information

Essential Duties and Responsibilities Assist the Event Managers in the development of event specific security and staffing plans Develop event budgets for security, Events and Guest services department Serve as the primary point of contact for event clients, advising them on the facility's requirements and additional services. Ensure client satisfaction by addressing their needs promptly and resolving any concerns during the event Supervises, mentors and develops Event Manager(s), Coordinator(s) and Assistant(s) while overseeing all aspects of facility operations related to events. Facilitates department growth along with day-to-day responsibilities including cost analysis reports, database maintenance and event policy development. Fosters and maintains long-term relationships in the event planning, production, and promotion communities, and with other relevant companies, organizations, and groups. Assign event workload to Event Manager(s), Coordinator(s) and Assistant(s). Ensures an efficient and smooth planning process for clients in preparation of events by interpreting and explaining contract provisions, policies and procedures. Organizes and maintains files, correspondence and documents related to events. Creates and develops processes and procedures related to best practices for operational planning and execution of events. Manage contracts in support of event production and venue needs. Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Elicits feedback and follows-up on all client requests and concerns. Leads and/or attend appropriate planning, organization and other event and facility meetings in support of facility operations. Coordinate the scheduling of external event staffing personnel including, but not limited to, off duty police officers, EMT's, peer group security as needed Provide effective direction to staff in emergency response situations and manage facility EAP with regular updates and exercises in conjunction with the director of Operations. Establish and maintain effective working relationships with local, state and Federal law enforcement and life safety agencies Communicate clearly and concisely, both orally and in writing. Serves as MOD (Manager on Duty) as required. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

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