Team Lead Account Management - Europe (SaaS, Greentech) (m/f/d)

Responsibilities

• Take full ownership of the Account Manager Team (>10 AMs) across multiple European markets, building, mentoring, coaching, and inspiring a high-performing, collaborative team.
• Your onboarding will consist of diving deep into the role, taking care of a batch of customers yourself.
• Ensure account management is the voice of the customer internally.
• Develop and push an upsell motion in every market, NRR (net retention rate) is your north star.
• Strategically plan and implement projects that improve efficiency & performance in the department.
• Constantly coach the team to reach new heights, shadowing calls, joining some, and providing actionable feedback is your thing.
• What Makes You a Great Fit
• Strong knowledge of B2B SaaS customer success, and account management (5+ years experience) and proven ability to engage directly with clients.
• You are a leader, coaching and mentoring teams to constantly reach new heights is what drives you.
• Proven success in scaling operations and leading teams , ideally across more than one market in fast-paced environments like startups or scale ups.
• You come either from a top tier business school, or have a technical background e.g. (industrial-) engineering
• Previous experience in the startup ecosystem or high-growth environments.
• Motivation to drive change in renewables and have a tangible positive impact.
• Exceptional communication, and relationship-building skills.
• Excellent English communication skills (C2) . proficiency in French, Italian or Spanish is a plus.
• Why Join Us?
• Be part of one of the fastest growing VC-backed startup in Germany with 2000+ satisfied B2B customers.
• A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
• Enjoy opportunities for personal and professional growth.
• Embrace the freedom to innovate and make quick changes in a dynamic team.
• Perks include gym membership, coffee, regular team events, MacBook and more.
• Receive competitive pay.
• Even if you don't meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back-we value talent and passion above all.
• About Reonic
• At Reonic, we're on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 2000+ business customers, we're growing fast-and we need YOU to help us accommodate our new and existing customers.

Additional Information

Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU! This is a full-time, on-site position based in Berlin.

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