Cloud Engineer

Responsibilities

• Operate and manage systems and infrastructure following established procedures and service levels to ensure reliable performance
• Execute systems changes through formal change request processes and communicate status updates to stakeholders
• Respond promptly to incidents, investigate root causes, and implement temporary or permanent resolutions while providing timely updates
• Conduct root cause analysis and apply proactive measures to prevent recurrence, monitoring their effectiveness continuously
• Monitor system performance and availability proactively, identifying and implementing corrective actions to enhance service quality
• Track and document service levels such as system availability and service requests, maintaining accurate system configuration records
• Plan and implement service continuity strategies including backup, restore procedures, and disaster recovery plans to support business operations
• Provide technical advice related to systems to customers and project teams to support decision-making and problem-solving
• Deliver on-the-job training and mentorship to junior engineers to build team capability and knowledge
• Required competencies and certifications
• AWS environment expertise with at least AWS Associate certification to support core cloud infrastructure management
• Preferred competencies and qualifications
• Networking knowledge supported by CCNA or Fortigate/Fortinet certification to enhance network operations
• Experience with Redhat Linux and Terraform to support infrastructure automation and system management
• Familiarity with Windows Server 2019 and backup infrastructure to support diverse system environments
• Other Information
• Work Location: Remote Site (East)
• Assignment Duration: 1 Year
• Shiftwork: No
• 24 x 7 standby: Yes

Additional Information

Company Overview The Boston Group (TBG) provides software consulting, IT services, outsourcing, and e-Learning solutions across multiple industries including pharmaceutical, financial, insurance, manufacturing, banking, and retail, with a presence in five countries. Job Summary We are seeking a Systems Engineer at P2 level to manage and optimize AWS-based infrastructure, ensuring system availability, incident resolution, and continuous service improvement.

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