Warranty Officer

Responsibilities

• Hastings Deering is on the hunt for a detail-driven, process-savvy Warranty Officer who is ready to take ownership and make a real impact. This is a permanent, full-time (Monday to Friday) opportunity based out of our office.
• As a key link between our service departments and major manufactures like Caterpillar, the key responsibilities of this role will include:
• Prepare and submit warranty claims for parts & equipment we sell and service
• Interpret warranty guidelines accurately to protect our company's interests
• Manage goodwill claims and liaise with Caterpillar service representatives
• Navigate manufacturer processes with precision and professionalism
• Oversee parts returns and rejected claims-ensuring clear justification and timely resubmission
• Communicate with manufacturers to resolve issues and share feedback
• Who are we and why work with us?
• We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
• When you join our team at Hastings Deering, you'll benefit from:
• Body, Mind & Wallet Support - Free health checks, Employee Assistance Program, income protection insurance, and discounts at major retailers.
• World-Class Training - We're one of only eight Caterpillar Centres of Excellence globally. Learn from the best in CAT and boost your skills.
• Career Paths That Work for You - Grow into leadership, technical specialist, or support service roles. At Hastings Deering, we align with YOUR goals.
• Security you can count on - Enjoy the stability of a long-term career with Hastings Deering, backed by global strength.
• About you
• Understand warranty procedures and manufacturer guides like the back of your hand
• Thrive in a process-driven environment
• Value clear communication and collaborative problem-solving
• Are keen to work with a supportive team and contribute to an iconic brand
• Interested? Here's What's Next:
• If you're interested in growing your career with a large OEM, we'd love to hear from you!
• 📌 Apply Now - click the button below.
• 📞 Enquiries: 1300 071 618
• 👤 Contact: Shane Mathers, Talent Acquisition Partner - shane.mathers@hastingsdeering.com.au
• Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.

Benefits

Additional Information

Company : Hastings Deering (Australia) Ltd Location : Choose your base-Brisbane, Mackay, Townsville, Rockhampton or Darwin Type : Permanent, Full-Time | Monday to Friday

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