Assistant Manager - Program Management (HR / People Success)

Benefits

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If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. Role: Assistant Manager - Program Management (HR / People Success) Experience: 4 - 6 Years Location: Hyderabad/Bengaluru Shift Timings - Needs to be flexible (Region-wise alignment) About MarketStar In everything we do, we believe in creating growth for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth. Job Summary: The Assistant Manager - Program Management (HR / People Success) will support the design, execution, and optimization of HR programs across HR Function within the organization . This role focuses on driving HR process automation, policy governance, benefits analysis, and data-driven decision-making while partnering closely with Business, R evOps , Finance, IT, and Operations teams. The incumbent will play a key role in scaling people's processes, improving operational efficiency, and enabling consistent employee experience in a fast-paced, on-site setup. Key Responsibilities & What will you need to succeed in this role? HR Process Automation & Digitalization Identify , design, and implement HR process automation using RPA tools Automate workflows across onboarding, employee lifecycle, payroll inputs, and reporting Optimize HR systems (Workday) for data accuracy, efficiency, and scalability Partner with IT and vendors on system integrations and enhancements Policy Formation & Governance Draft, review, and implement HR policies, SOPs, and employee handbooks Ensure compliance with labor laws, internal controls, and audit requirements Manage policy communication, change rollout, and adherence tracking Continuously improve HR governance frameworks Benefits & Compensation Analysis Manage employee benefits programs (insurance, wellness, rewards) Conduct market benchmarking and cost-benefit analysis Partner with Finance on compensation structures and budget planning Oversee vendor management and benefits administration Data, Analytics & Reporting Build HR dashboards and MIS using Power BI and Workday Track key metrics: attrition, headcount, productivity, engagement Deliver insights and recommendations to leadership Support data-driven workforce planning and decision-making Stakeholder & Leadership Management Collaborate with business leaders, RevOps , and Contact Center leadership Lead cross-functional HR programs and improvement initiatives Present updates, risks, and outcomes to senior stakeholders Mentor junior HR team members and drive accountability People Programs & Engagement Support performance management, talent development, and succession planning Drive employee engagement, experience, and culture initiatives Partner with HRBPs on employee relations and change management Support onboarding, transitions, and organizational changes Qualifications & Skills Bachelor's degree in Human Resources , Business Administration, or a related field 4-6 years of experience in HR Program Management, HR Operations, or People Success roles Prior exposure to BPO / Contact Center / operations-driven environments preferred Hands-on experience with HRIS platforms, preferably Workday Strong proficiency in HR analytics, reporting, and dashboards (Power BI, Advanced Excel) Working knowledge of HR process automation and RPA tools Sound understanding of HR policies, labor laws, and compliance frameworks Strong stakeholder management, communication, and presentation skills Ability to manage multiple programs, prioritize effectively, and work in a fast-paced on-site setup What's in it for you? Constant Learning and an entrepreneurial growth mindset Employee-centric benefits plan including but not limited to C

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