Customer Experience Specialist

Benefits

Additional Information

Customer Experience Specialist Customer Experience Specialist As a Customer Experience Specialist, we need you to: Monitor customer experience metrics Analyze customer experience in all touchpoints (service, transactions, etc.) and discover the areas for improvement Share the customer feedback with the team Suggest recommendations to improve customer experience and initiate changes Plan and monitor the follow-up process for complaints Provide weekly and monthly reports in PPT format and Miro Be in touch with customers through our digital channels by conducting quizzes We need you to have: Work experience in the field of Customer Experience Work experience in customer feedback analysis Being able to perform the statistical analysis is a plus Ability to create presentations in MS PowerPoint The ability to work on the Miro platform is a plus Able to multitask, prioritize, and manage time efficiently Ability to interpret large amounts of data Excellent knowledge of MS Office Fluent in English with strong written and verbal communication skills Strong communication and presentation skills The ability to take responsibility and handle pressure Good teamwork and communication skills We promise: Health insurance Competitive salary Performance-based bonus system Professional development opportunities Working hours: Monday-Friday, 11:00 - 19:00 An additional 10 days off Hybrid working model Your personal amigo to help you adapt.

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Company Intel

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