Field Service Coordinator

About the role

We are seeking a Field Service Coordinator to support our growing install base across North America. In this role, you will be a key liaison between customers, service personnel, and global teams-ensuring exceptional service delivery, strong customer relationships, and smooth coordination of technical support activities. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering a superior customer experience. - Serve as the primary contact for customer service inquiries and support needs. - Build positive relationships with customers and internal teams to ensure consistent, high-quality service. - Follow established processes to generate service quotations and maintain accurate documentation. - Monitor warranty expirations and proactively engage customers regarding service contract renewals. - Create quotations for service visits, preventive maintenance, relocations, and emergency support. - Triage incoming service requests, gather additional information, and provide initial troubleshooting guidance. Strong customer-service mindset with tactful, empathetic, and responsive communication skills. - Proven organizational skills, attention to detail, and the ability to manage multiple priorities. - Experience with automated liquid handling systems, multiplex assays, or basic electromechanical/electronic/optical systems. - Strong independence while being an effective member of a domestic and global team. - Excellent verbal and written communication skills; proficiency with PCs and software tools (Windows, LabVIEW a plus). - Ability to follow and support safety, environmental, and quality procedures. - Ability to lift up to 50 lbs (with or without assistance) and work in office, lab, and event/trade-show environments as needed. PREFERRED QUALIFICATIONS: - 1-3 years of industry experience or customer service experience. - Prior experience in service coordination, dispatching, or administrative support. - AA or BS in Science or Engineering (or equivalent experience); experience in liquid handling or automation is a bonus. - Strong problem-solving skills and comfort working under deadlines.

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Company Intel

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