Service Manager

Requirements

• Education Requirements:
• Bachelor's degree preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree
• Experience Requirements:
• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Industrial or commercial process water experience required
• Clean driving record
• 5 to 7 years of technical work experience or 3 years of industry specific experience
• Combined with 3 years of leadership/management experience
• Skill Requirements:
• Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions
• People management
• Ability to communicate up/down/across
• Ability to lead and motivate teams
• Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers
• Ability to defuse situations at a customer or internal issue.
• Xylem does not provide visa sponsorship for this position
• #LI-JRT05

Benefits

Additional Information

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Evoqua Water Technologies "Transforming Water. Enriching Life." The Service Manager for high-purity water treatment, deionized water, reverse osmosis, and filtration systems is responsible for providing tactical and strategic leadership to field service professionals across a large site and/or multiple locations. This role oversees talent acquisition, retention, employee engagement, performance management, and professional development to ensure operational excellence and high-quality service delivery. This role is responsible for establishing departmental budgets, managing operating expenses, and leading workforce planning initiatives. The position also addresses and resolves employee relations matters while translating customer requirements into actionable workforce plans and operational objectives. The role provides onsite visibility into key performance indicators (KPIs) and operational metrics, while delivering data-driven insights and recommendations to management. Demonstrating second-level leadership capabilities, the position effectively applies technical and operational expertise and leverages regional resources in partnership with key stakeholders to drive successful customer and business outcomes. Additionally, this role ensures product, system, and water quality standards are consistently maintained and is responsible for monitoring and managing appropriate inventory levels across complex and/or multiple sites. 7 direct reports CORE RESPONSIBILITIES: Create and maintain safe working environment and culture within the organization Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills Demonstrates high impact culture through innovation, accountability and empowerment Is agile in responding quickly to customer issues Operational and strategic management Autonomy to make decisions that impact divisional and cross-functional / commercial span of control Ensures cost/revenue support the financial goals of the P&L Provides proactive direction to commercial teams to ensure service center objectives are achieved May provide direct supervisor to sales and other commercial colleagues Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation Travel Requirements: Some travel required 20%-80% travel depending on division & location (overnight stays, away from home) Driving Requirements: Driver Application for Employment Motor Vehicle Report (MVR) Forms: Driver Disclosure and Release Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness Driver Certificate of Violations

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