Front Office Specialist

Requirements

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow
• Essential Functions:
• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests
• FORMAL JOB DESCRIPTION
• SECTION 1 : Job Summary
• A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
• SECTION 2 : Duties and Responsibilities
• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Knowledge of common fees charged for common visits.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures including HIPAA.
• General office duties and cleaning to be assigned by manager.
• SECTION 3 : Patient Population Served
• Front Office Specialist will work with team members and patients of all ages, races, and genders.
• SECTION 4 : Education, Licensure & Certification Requirements
• High school diploma or GED required.
• SECTION 5 : Experience Requirements
• Industry related experience preferred.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• SECTION 6 : Knowledge, Skills and Abilities Requirements
• Professional in appearance and actions
• Logical and Critical thinking skills
• Customer-focused with excellent written, listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented, professional attitude, reliable
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations outlined in policy
• Ability to work various days and hours as needed by the business
• Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support
• Able to communicate effectively in English, both verbally and in writing
• Ability for basic to intermediate problem solving, including mathematics
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
• SECTION 7 : Supervisory Responsibilities
• There are no supervisory responsibilities for this position.
• SECTION 8 : Physical Demands
• Indicate the amount of time spent for each activity required as it relates to the essential functions.
• Physical Requirements % of Time LBS
• Bending 25
• Carrying 25 ≤ 25
• Climbing 5
• Driving 10
• Grasping 100
• Hearing 100
• Lifting 10 ≤ 25
• Pulling 10 ≤ 25
• Pushing 10 ≤ 25
• Reaching 50
• Sitting 50
• Standing 50
• Vision - close/distance 100
• Vision - color vision 100
• Vision - depth perception 100
• Vision - peripheral vision 100
• Vision - ability to adjust focus 100
• Stooping 25
• Walking 75
• Writing/Typing 100
• Speaking 100
• Fine Motor Skills 100
• Use of Hands 100
• Other (please describe)
• Location: Work takes place in a normal office/clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel f

Benefits

Additional Information

Job Title: Front Office Specialist Company: Eye Care Centers Location: Fayetteville, NC Training Provided - No medical/eyecare experience required! Pay: $16-18/hour

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at eyecarecenter? Share your experience