Mortgage Disclosure Analyst

About the role

As part of the Zillow Home Loans team, you will play an active role in delivering best-in-class service and helping customers achieve an optimal closing experience. Our Post-Closing team ensures that every mortgage transaction is accurately documented and compliant, providing customers with a precise and complete record of their loan. We are committed to accuracy, transparency, and regulatory excellence in every loan we support. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow's mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India. The Post-Closing CD Specialist is responsible for reconciling the final version of the Closing Disclosure (CD), including any post-funding revisions, to ensure accuracy, compliance, and data integrity. This role plays a key part in delivering secure, timely, and compliant mortgage disclosures while maintaining detailed documentation within the Loan Origination System (LOS).

Responsibilities

• Develop and maintain a thorough understanding of the company's Loan Origination System (LOS)
• Review and ensure accuracy and data integrity for the issuance of the Closing Disclosure and Loan Estimate
• Reconcile post-funding revisions to ensure customers receive an exact record of their mortgage transaction
• Maintain accurate records of communications and actions related to the disclosure process within the loan file conversation log
• Maintain service levels and adhere to regulatory timelines for completion and delivery of disclosures, verified through LOS tracking systems
• Deliver mortgage loan disclosures in a secure and accurate manner
• Maintain confidentiality and privacy of customer and employee information
• Work overtime as needed to support business and regulatory timelines
• In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location.

Requirements

• Qualifications & Skills
• Knowledge of mortgage compliance regulations for Conventional, FHA, USDA, and VA loan programs
• Familiarity with Encompass (LOS) strongly preferred
• Working knowledge of Microsoft Office Suite
• High school diploma or general education degree required
• Excellent oral and written communication skills with a strong customer service orientation
• Strong problem-solving ability
• Ability to self-direct and adapt to changing timelines and deadlines
• Ability to multi-task and succeed in a fast-paced environment
• Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs
• Get to know us
• At Zillow, we're reimagining how people move-through the real estate market and through their careers.
• Whether you're working in tech, operations, or shared services, you'll collaborate with global partners to solve meaningful problems and help more people make home a reality.
• No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Zillow? Share your experience