Salesforce Engagement Manager

Requirements

• 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
• 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
• 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions , with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services
• Deep expertise in Contact Center, Salesforce, or AWS-based solution design , such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems
• Proven pre-sales experience , including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
• Hands-on experience designing end-to-end architectures across multiple phases of delivery-requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
• Strong understanding of the full SDLC and program governance , enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
• Experience shaping and managing cross-functional solution teams , including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
• Strong commercial

Additional Information

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS AN ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO: Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint Act as a "thought leader" for our customers, helping them drive outcomes while continuously identifying areas of further transformation Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding In collaboration with Neuraflash, Part of Accenture's operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale Travel up to 25% for customer projects and company events

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