Account Optimization Manager

About the role

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our "global approach, local touch" philosophy Job Summary This role supports the management of a portfolio of hotel partners to improve product competitiveness, availability, and overall performance. As part of a collaborative commercial team, you will work closely with suppliers and internal stakeholders, using data insights to prioritise actions and support commercial success.

Responsibilities

• Support renegotiation of hotel contracts to improve rates, availability, and offers
• Manage assigned hotel portfolio to maintain strong performance
• Use company dashboards to prioritise actions and support decision-making
• Work with suppliers to secure additional availability and promotional offers
• Ensure accurate loading of commercial conditions in internal systems
• Build and maintain regular contact with hotel suppliers
• Collaborate closely with the Contracting Manager to share insights and align priorities
• Contribute to efficient and consistent team processes

Requirements

• Previous experience in hospitality, travel, or a commercial environment (internship or entry-level acceptable)
• Strong communication and relationship-building skills
• Basic analytical and data interpretation skills
• Good attention to detail and organisational skills
• Proactive attitude with willingness to learn and develop
• Ability to manage multiple tasks in a fast-paced environment
• At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
• We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
• Team-oriented mindset
• You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work:
• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Benefits

Additional Information

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION:

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