21GRAMS- Delivery Manager

Responsibilities

• Project Delivery
• Manage technical delivery for digital projects including websites, web applications, mobile apps, landing pages, email campaigns, interactive modules, banners, motion graphics, and UI/UX design deliverables.
• Coordinate production workflows from requirements gathering through development, QA, and deployment, ensuring smooth handoffs between creative, UX, development, and QA teams.
• Manage timelines for assigned projects (typically 10-20 concurrent projects), tracking progress, identifying blockers, and ensuring deliverables meet deadlines and quality standards.
• Translate creative briefs and design concepts into actionable technical tasks, resource needs, and realistic timelines in collaboration with development leads.
• Maintain project documentation including technical requirements, development specifications, test plans, and deployment procedures.
• Client & Stakeholder Communication
• Participate in client meetings to discuss project status, timelines, and technical requirements. Provide regular status updates and proactive communication on progress, risks, and resolutions.
• Build and maintain positive working relationships with internal creative teams, account managers, and external clients through responsive communication and reliable delivery.
• Communicate technical concepts and constraints to non-technical stakeholders in clear, accessible language.
• Track and report on project progress, risks, and key metrics using project management tools (Jira, Workfront, Asana). Provide regular status reports to senior delivery managers and stakeholders.
• Team Collaboration & Agile Practices
• Work closely with developers, QA engineers, designers, UX architects, and vendors to drive effective execution and foster collaborative team dynamics.
• Facilitate daily standups, sprint planning meetings, and team syncs. Remove impediments and maintain project momentum.
• Coordinate with offshore and nearshore development teams, managing time zone differences and ensuring clear communication and documentation.
• Follow and help maintain agile methodologies (Scrum, Kanban) to manage project workflows, adapting processes to fit project needs and client expectations.
• Quality Assurance & Technical Standards
• Oversee QA testing processes to ensure deliverables are error-free, meet technical specifications, and comply with accessibility standards (ADA/WCAG) where required.
• Manage asset coordination including copy, design files, technical specifications, client approvals, and legal/regulatory reviews throughout the production lifecycle.
• Provide hands-on support for technical tasks when needed, including reviewing, testing functionality, troubleshooting issues, or coordinating technical deployments.
• Resource & Vendor Management
• Coordinate with third-party developers, platform providers (Cloudflare, AWS, Pantheon, Veeva), and technical vendors to support project delivery and integration.
• Assist in resource planning and allocation across projects, working with senior delivery managers to optimize team capacity and productivity.
• Track project financials, resource allocation, and time against budgets. Flag

Benefits

Additional Information

At Real Chemistry, making the world a healthier place isn't just an aspiration-it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people-we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Real Chemistry is looking for a Technical Delivery Manager to join our growing team! At ROOM42 (we are 21GRAMS' in-house production company), we are seeking a Senior Technical Delivery Manager to coordinate the delivery of digital products and technical solutions across development teams. This role is ideal for an emerging leader with a solid technical foundation, project management experience, and strong client service skills. The successful candidate will manage day-to-day technical delivery, coordinate between creative and development teams, and ensure projects are delivered on time, on budget, and to specification while growing their leadership capabilities in a fast-paced agency environment. This is a hybrid role, based in any of our US offices-including New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco-or remotely within the US, depending on team and business needs.

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