Advisor

About the role

Company Summary Learning Network is a growing, innovative, and customer-centric educational services company. We seek creative and tenacious individuals to help us drive success through service. Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don't have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee. At Learning Network, you'll be a part of something special. You'll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You'll do this amongst a supportive community of people who care. In return, you'll care. You'll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You'll achieve your goals and play nicely in the sandbox with others while doing it. We don't do drama, and neither should you. Working at Learning Network isn't for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it's an incredibly rewarding experience. Impact & Why This Matters For many families, finding the right school is one of the most important decisions they will ever make for their child. Some are searching for a fresh start after a difficult experience. Some are looking for greater flexibility. Some are trying to find a school where their child can feel supported, successful, and hopeful again. You will often be the first person they talk to. Every phone call returned, every question answered, every concern addressed, and every enrollment completed has the power to connect a student with an educational opportunity that better fits their needs, goals, and future. When you do this work well, families feel heard, supported, and confident. Students gain access to new opportunities. Futures change. Purpose You will be the trusted guide who helps families explore educational options, navigate uncertainty, and confidently take the next step toward enrollment. You will champion exceptional service through thoughtful conversations, proactive communication, and unwavering follow-through-helping families feel supported, informed, and valued throughout their enrollment journey. Role Overview This is a highly family-facing, relationship-driven role where your impact is built one conversation at a time. You'll connect with prospective students and families through phone calls, texts, emails, tickets, and virtual conversations while helping them understand our schools and successfully navigate the enrollment process. Your success is measured in both key performance indicators like conversion rates, responsiveness, quality assurance scores, and productivity goals and in lives changed: families who find the right educational fit, students who gain access to new opportunities, and parents who feel confident in the decisions they make for their children. It demands extreme ownership, lightning responsiveness, thoughtful discovery, and joyful persistence because every family deserves a consistent champion who is fully invested in helping them succeed. Core Responsibilities Build trusted relationships that help families feel confident, informed, and supported throughout their enrollment journey. Guide prospective students and families through the enrollment process with clarity, urgency, and care, transforming questions and uncertainty into action and momentum. Monitor family engagement and proactively address questions, concerns, or enrollment barriers before they delay a family's progress. Deliver exceptional service in every interaction, ensuring families feel heard, valued, respected, and confident in their educational decisions. Essential Duties Serve students, families, and colleagues with genuine professionalism, integrity, humility, and a white-glove mindset that makes every interaction feel personal and supportive. Own daily communication with prospective families through phone calls, texts, emails, tickets, and other communication channels; respond quickly and thoughtfully when support is needed. Conduct proactive outreach to families who have expressed interest in our schools and maintain consistent follow-up throughout the enrollment process. Build rapport through active listening, thoughtful questions, and meaningful conversations that uncover each family's unique needs and goals. Educate families on school programs, enrollment requirements, educational options, and available student supports. Guide families through enrollment applications, ensuring submissions are accurate, complete, and timely. Maintain precise, actionable records of conversations, enrollment progress, and next steps to ensure nothing falls through the c

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