Customer Service Representative

About the role

Country: Malaysia City: Subang Jaya Req ID: 521290 Job Type : Full Time Workplace Type : Onsite Seniority Level : Entry Level At Leviat, you can build a future with a lasting legacy Help us make great architecture possible. Responsibly and sustainably. For everyone, and with everyone. Because we're one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in connecting, fixing, lifting and anchoring technology for the construction industry Own where your ambition can take you. You're free to explore and to specialise, so make the most of the opportunity. Whatever you want to do, you'll have the full support of a global business. Learn more about our our business and range of trusted product brands here ( www.leviat.com ). CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe. Without you noticing our products, we are everywhere you live, work, and relax. Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre . Learn more about us through the following Link . PURPOSE OF THE ROLE The Customer Service Representative supports the Sales Team by ensuring customers receive prompt and effective assistance, and that all enquiries are addressed in a timely and professional manner to maintain a high level of customer satisfaction. KEY TASKS & RESPONSIBILITIES Main focus and priority on internal clients (other entities within the Leviat Group), including clients from other countries. Upselling - actively promote associated products when responding to customer enquiries. Maintain relationships with clients by providing support, information, and guidance, as well as researching and recommending new opportunities and service improvements. Process customer orders accurately and in a timely manner, including generating Sales Orders and Delivery Orders, and communicating with supply chain team members to ensure stock availability and the ability to meet customer delivery schedules. Communicate with both internal and external customers, including updating customers on delivery schedules. Support the Sales Team to ensure customers are well assisted and all enquiries are responded to in a timely manner. Handle customer complaints and address them promptly. Manage the customer database, including registering new customers and updating customer information. Liaise with team members at all times and work collaboratively to achieve targets set by the Commercial Director. Customer Logistics Management - Handle project logistics including opening of LC and ensuring all commercial formalities are in line with the customer's Purchase Order for the products specified. Coordinate with the Purchasing and Logistics teams to ensure effective and timely delivery to the customer's warehouse or construction site. Prepare Sales/Product forecasting reports based on inputs from Product Heads, and support preliminary inventory planning for product deployment. Record the progress of all enquiries and translate them into monthly reports, including future predicted sales and other reports as directed by the Sales & Marketing Manager. Prepare reports by collecting, analysing, and summarising information. Ensure an efficient tracking system for all sales-related reports. Maintain and update the client database, and ensure proper filing systems are in place so that documents can be traced efficiently. KEY LEADERSHIP COMPETENCIES Great attitude who embraces every situation with enthusiasm and a Customer-centric approach. Excellent organisational skills and ability to effectively prioritise. Building Collaborative teams / relationships. Interpersonal Awareness / display compassion and empathy. Effective collaborator in diverse, multi-cultural teams. Strives towards continuous improvement Nurture a positive working environment. KEY FUNCTIONAL COMPETENCIES AND RELEVANT EXPERIENCE Must posses at least a Diploma/Bachelor Degree or equivalent qualification with relevant experiences. Possess a high level of integrity, ethics and able to maintain confidentiality of sensitive information. Good interpersonal skills and the ability to interact with all level of people in a professional manner. Good and effective communication skills, able to read, write and converse in English fluently. The ability to be flexible, decisive and quick-thinking. Competent with Accounting ERP System. Resonate with Leviat Values. ** Work location will be Bandar Sunway, Subang Jaya What we offer? We are a global business, looking to attract and retain the best talent A cultu

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