Supervisor - Operations

Responsibilities

• Coordinate daily operations and resources to ensure plans are executed effectively.
• Monitor inbound, outbound, inventory, and productivity to meet customer and internal KPIs.
• Supervise staff and provide necessary training to ensure compliance with SOPs and work instructions.
• Handle and resolve issues related to physical operations and system transactions.
• Support new projects by setting up processes and standardizing procedures.
• Propose and implement improvement initiatives for better operational efficiency.
• Review non-conformities and recommend corrective actions.
• Maintain and update training materials and conduct regular training for operators.
• Oversee operator/DC staff performance to ensure adherence to standards.
• Update work instructions and processes per customer or operational requirements.
• Achieve customer KPIs, departmental KPIs, and support business targets.
• Coordinate daily operations and resources to ensure plans are executed effectively.
• Monitor inbound, outbound, inventory, and productivity to meet customer and internal KPIs.
• Supervise staff and provide necessary training to ensure compliance with SOPs and work instructions.
• Handle and resolve issues related to physical operations and system transactions.
• Support new projects by setting up processes and standardizing procedures.
• Propose and implement improvement initiatives for better operational efficiency.
• Review non-conformities and recommend corrective actions.
• Maintain and update training materials and conduct regular training for operators.
• Oversee operator/DC staff performance to ensure adherence to standards.
• Update work instructions and processes per customer or operational requirements.
• Achieve customer KPIs, departmental KPIs, and support business targets.

Requirements

• Education: from college in related field.
• Experience: 2-3 years of experience in warehouse operations (bonded WH is one plus).
• Experienced in working with warehouse operating systems such as WMS, TMS, etc.
• Location: prefer candidate who lives in Hai Phong or candidate willing to relocate to near the warehouses.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Good English communication skills (written and verbal).
• Flexible, team-oriented, and able to communicate across all levels.

Benefits

Additional Information

Location: Jingdong 2, Nam Đình Vũ, Hải Phòng

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