Sales Operations -Order Management Specialist

Requirements

• Detail-oriented with strong focus on accuracy
• Organized and able to manage high-volume work
• Strong communication and cross-functional collaboration skills
• Process-driven with a focus on data quality
• 2+ years of experience in order management, sales operations, or similar role
• Experience with contracts, subscriptions, or SaaS billing
• CRM experience (Salesforce preferred)
• Undergraduate degree from an accredited university
• Security Requirements
• Conduct duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls.
• Background checks are required for this position.
• About Arctic Wolf
• Our Values
• We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here .
• We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
• All India wolves receive compelling compensation and benefits packages, including:
• Equity for all employees
• Flexible annual leave, paid holidays and volunteer days
• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.
• Fertility support and paid parental leave
• Employee Assistance Program

Benefits

Additional Information

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We're looking for a Sales Operations Administrator - Order Management Specialist to be a part of making this happen. Location: Bengaluru, India Hours: 6:00 AM - 3:00 pm IST (local time) Position Overview and Objective The Sales Operations - Order Management Specialist plays a key role in executing day-to-day order and contract operations across the quote-to-cash lifecycle. This position is responsible for ensuring accuracy in order processing, maintaining alignment with contract terms, and supporting some renewal quote generation. This role works cross-functionally with Sales, Customer Success, Legal, and Finance to ensure timely and accurate processing of orders and renewals. Responsibilities - Order Processing & Order Management - Process customer orders and enter accurate data into CRM and billing systems - Review contracts and validate alignment with pricing, terms, and order details - Ensure approvals are in place and orders meet internal policy requirements - Collaborate with Legal and Finance to resolve discrepancies - Respond to Sales inquiries related to orders, and invoices; and support order corrections as needed. Responsibilities - Sales Support - Provide first-level administrative sales support - Support the end-to-end opportunity lifecycle, including renewal quoting as needed - Serve as a data steward for accurate partner, prospect, and customer data within Salesforce.

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