Customer Service Representative - Bilingual English-Mandarin/Cantonese

About the role

📝 Job Description: Bilingual English-Mandarin/Cantonese Customer Service Representative Position Overview We are seeking a highly skilled and customer-oriented Bilingual Customer Service Representative fluent in English, Mandarin, and Cantonese . The role involves providing exceptional support to clients via phone, email, and chat, ensuring clear communication across languages and delivering solutions that enhance customer satisfaction. Key Responsibilities 📞 Handle inbound and outbound customer inquiries in English, Mandarin, and Cantonese. 💬 Provide accurate information about products, services, and policies. 🛠️ Resolve customer complaints and issues promptly with empathy and professionalism. 📑 Document customer interactions and maintain accurate records in CRM systems. 🤝 Collaborate with internal teams to escalate and resolve complex cases. 🎯 Meet performance metrics including response time, resolution rate, and customer satisfaction scores. 🌐 Assist in translating customer communications and support materials when needed. 🔒 Ensure compliance with company policies, data privacy, and ethical standards. 🎓 Qualifications Education & Experience Bachelor's degree in Business Administration, Communication, or related field (preferred). Minimum of 1-2 years of customer service experience (call center, retail, or corporate support). Skills & Competencies Language Proficiency: Native or near-native fluency in Mandarin and Cantonese , with excellent English communication skills (spoken and written). Strong interpersonal and problem-solving skills. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in Microsoft Office and CRM tools (e.g., Salesforce, Zendesk). Cultural sensitivity and adaptability when dealing with diverse clients.

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Company Intel

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