Practice Manager, Women’s Health Specialty

Responsibilities

• Leadership & Collaboration
• Partner closely with physician and service line leadership to support clinical and operational goals
• Foster a welcoming, inclusive, and respectful environment for patients and staff
• Build strong relationships across Baystate Health and leverage resources effectively
• Advocate for staff while maintaining clear expectations and accountability
• Lead teams across multiple sites while aligning staff to the service line vision
• Operations & Process Improvement
• Oversee daily operations and standardized workflows across one or multiple sites
• Ensure consistent implementation of Baystate Health policies and procedures
• Analyze operational data, identify root causes, and implement improvement plans
• Research and apply best practices to enhance efficiency, quality, and outcomes
• Prepare reports and recommendations for leadership to support strategic decisions
• Patient Experience & Customer Focus
• Ensure a consistently positive patient experience across all sites
• Address concerns proactively using active listening and problem-solving
• Promote culturally competent care and respect for diverse perspectives
• Communication & Change Management
• Communicate clearly and professionally with all levels of the organization
• Lead and support change initiatives by explaining the "why" and reinforcing adoption
• Navigate difficult conversations with fairness, diplomacy, and solutions-focused thinking
• Employee Engagement & Development
• Coach, mentor, and develop staff to support career growth and engagement
• Use employee engagement data to create and implement improvement plans
• Promote teamwork, accountability, and a culture of continuous learning
• Human Resources & Performance Management
• Participate in hiring, onboarding, performance evaluations, and merit processes
• Address performance issues through coaching, documentation, and corrective action when needed
• Partner with HR on complex employee relations matters
• Ensure compliance with policies and accurate documentation across all sites
• Financial, Budget & Revenue Cycle Management
• Understand and manage revenue cycle operations and billing processes
• Monitor dashboards, identify revenue opportunities, and resolve discrepancies
• Oversee co-pay collection, referrals, eligibility, registration accuracy, and charge capture
• Monitor budgets, analyze variances, and contribute to budget development
• Program Development
• Collaborate with Program Director and medical leadership to design and implement programs that support growth, quality, and performance
• Ensure consistent execution across all sites within scope
• SCHEDULE:
• Full-time
• LOCATIONS :
• 759 Chestnut St, Springfield, MA
• 3300 Main St, Springfield, MA

Requirements

• Bachelors Degree, required
• Minimum 3-5 years of management or supervision experience in healthcare that has included clinical operations
• A broad and thorough knowledge of physician practice management and resource utilization; financial systems, budget management, reimbursement issues and regulations
• Excellent communication (both oral and written) and presentation skills
• Strong customer service skills in a high-volume setting
• Initiative and ability to work independently
• Outpatient experience, preferred
• THE ADVANTAGES OF WORKING WITH BAYSTATE!
• Excellent Compensation High-quality, low-cost medical, dental and vision insurance
• Generous PTO - up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
• We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!
• Education:
• Bachelors Degree (Required)
• Certifications:

Benefits

Additional Information

Baystate Health , a nationally recognized leader in healthcare quality and safety-and home to Baystate Medical Practices , the region's largest multispecialty group-is seeking an experienced Practice Manager to join our dynamic Women's Health Team to support Maternal Fetal Medicine, Perinatal Diagnostic Center, Urogyn, and Gyn/Oncology practices in Springfield, MA. RESPONSIBILITIES: Reporting to the Program Director, this position oversees daily operations for multi-site practices. You'll serve as a key member of the service line leadership team-partnering closely with medical leadership to drive operational excellence, financial performance, employee engagement, and outstanding patient care.

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