Front Desk Agent

Benefits

Additional Information

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The Front Desk Agent serves as the point person with regards to the Front Desk technology systems and in-house guest relations during their shift. Job Description Key Job Functions Greet, register, and assign rooms to guests Maintain adequate supplies at each front desk station Issue room key and provide instructions to Bellperson Maintain updated registration and key files at all times Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions Keeps records of room availability and guests' accounts Compute bills, and collect payments Makes and confirm reservations Posts charges such as room, parking, food, liquor or telephone to ensure collection of revenue Assist in reservations or PBX as needed Build solid relationship with your Colleagues Treat colleagues with respect and dignity Maintain outstanding interpersonal relations with guests and co-workers Contribute to building a positive team spirit Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest's name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. One year certificate from college or technical school, or three to six months related experience and/or training or equivalent combination of education and experience Knowledge of Opera and internet software preferred Ability to read and comprehend simple instructions, short correspondence and memos Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Track record of delivering exceptional guest or client experience Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates. Bi-Lingual communications skills a plus Strong communication skills Appropriate professional appearance and demeanor Physical Demands While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job The noise level in the work environment is usually moderate. Additional Job Information/Anticipated Pay Range

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