VIP Customer Service Agent

Responsibilities

• Offer focused assistance to VIP clients, handling account, product, and service questions.
• Troubleshoot complex technical issues related to computer, tablet, and cell phone applications.
• Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
• Share exclusive marketing deals and updates with VIP clients.
• Deliver feedback on service shortcomings and client input to improve service quality.
• Ensure confidentiality and security of VIP client information.
• Uphold and promote the things we value, staying updated on all protocols and developments.
• Meet and exceed set performance goals and targets.
• Maintain a positive and enjoyable work environment.

Requirements

• Excellent written and verbal communication skills.
• 2+ years of experience in inbound/support call centers, preferably in a VIP or Tier 2 support role.
• Minimum age of 21, High School diploma or GED, or equivalent experience required, some college preferred.
• Capability to maintain a hybrid work schedule with dependable internet and successfully complete an internet speed assessment.
• Capability to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Proficient in computers and Windows Office Programs.
• Experienced with troubleshooting advanced issues on computers, smartphones, and tablets.
• Strong interpersonal skills with a professional and courteous demeanor.
• Diligent with excellent grammatical and typing/data entry skills.
• Ability to work independently, applying good judgment and initiative.
• Thrives in a fast-paced, dynamic environment, maintaining high service standards.
• Highly organized with outstanding time-management skills.
• Previous technical support experience is highly desirable.
• Company Summary
• Aristocrat Interactive
• About Aristocrat
• Our Values
• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen
• Travel Expectations
• None
• Pay Range
• $18.00 - $25.35 per hour
• Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
• This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/ .
• Additional Information
• This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
• At this time, we are unable to sponsor work visas for this posit

Benefits

Additional Information

At Aristocrat, we take pride in crafting world-class entertainment experiences. As a VIP Customer Service Agent, your role will be essential in offering outstanding service to VIP clients. You will work with a driven team providing flawless support through phone, chat, and email channels. This position presents an outstanding chance to be part of a proven leader in the iGaming and iLottery industry. Your efforts will have a direct effect on client happiness and company success!

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