Customer Service Representative

Responsibilities

• Assist customers at the front counter with inquiries, payments, vehicle release processes, and documentation.
• Handle customer communication professionally through walk-ins, phone calls, and emails.
• Provide clear guidance and operational instructions to customers.
• Coordinate with internal departments to support smooth customer service operations.
• Maintain proper records and documentation related to customer transactions.
• Support day-to-day administrative and operational tasks assigned by management.
• Handle customer concerns professionally and escalate issues when required.
• Maintain a positive, professional, and solution-oriented attitude at all times.
• Support process improvement initiatives and adapt to operational changes when required.

Requirements

• Fluent Arabic speaker is mandatory.
• Good communication skills in English.
• Minimum 1 year of customer service, front desk, administration, or receptionist experience preferred.
• Candidate must be able to commute daily to our office located in Dubai Industrial City using own transportation arrangements.
• Strong logical thinking and problem-solving skills.
• Well-organized with good time management and prioritization ability.
• Ability to adapt quickly in a fast-paced operational environment.
• Strong attention to detail and accuracy in handling documents and customer information.
• Professional customer handling and conflict resolution skills.
• Good computer proficiency, including Microsoft Office applications.
• Ability to multitask and manage workload under pressure.
• Positive attitude, willingness to learn, and team-oriented mindset.
• Ability to follow operational procedures and maintain confidentiality of customer information.
• Salary Range:
• AED 5,500 - AED 6,000 per month, depending on experience and qualifications.
• E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
• E-verify Participation
• Right to Work

Additional Information

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. Job Title: Front Counter Customer Service Representative Location: Dubai Industrial City, United Arab Emirates Job Summary: Copart UAE is looking for a Front Counter Customer Service Representative to support daily customer interactions at our operational facility. The role is responsible for assisting walk-in customers, handling front counter operations, responding to customer inquiries, and coordinating with internal departments to ensure a smooth customer experience in a fast-paced operational environment.

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